Handicare Samm, Руководство пользователя

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9 Warranty
9.1 Definitions of terms
Definitions of terms used in this warranty:
•
After sales service part: Part purchased after the intial product that is durable and
may be subjected to natural wear and tear or natural contamination during normal
operation within the lifetime of the product.;
•
Consumable part: Part that is subjected to natural wear and tear or natural
contamination during normal operation within the lifetime of the product (section 9 of
Handicare’s general terms and conditions of sale);
•
Client: Those who purchase the product directly from Handicare;
•
Corrective action: Repair, replace or refund of the product;
•
Dealer: Those who re-sell the product to the User;
•
Defect: Any circumstance due to which the product is not sound or fit to use, caused
by a lack of quality of the material used to manufacture the product as well as the
quality of the manufacturing process;
•
Option: An accessory delivered with the initial product by Handicare to extend the
standard product model;
•
Product: Product that is delivered according to brochure or contract (e.g.
wheelchair, scooter, battery-charger etc.);
•
Part: Part of product that can be exchanged or replaced. This can be an option,
accessory, service part or consumable part;
•
Returns: Product or part that needs to be returned;
•
RMA-process: Process to return goods, contact your dealer;
•
User: Those who use the product;
•
Warranty: The rights and obligations set forth in this document;
•
Warranty period: The period of time during which the warranty is valid;
•
Warranty provider: Handicare B.V., Vossenbeemd 104, 5705 CL Helmond, The
Netherlands.
Notwithstanding the rights and obligations of Handicare, Client and User set forth in
Handicare’s general terms and conditions of sale, the rights of the Client and/or User
towards Handicare in case of defects are limited to the provisions set forth in this
warranty. For the duration of the warranty period Handicare guarantees that the product
is without defects.
In case of any defects the User is required –within two weeks after discovery of the
defect- to contact the dealer. He has to complete a return form and return the product
or part via the RMA- process. Handicare will, at its sole discretion, take the corrective
action it seems fit under the given circumstances within a reasonable period of time
(depends on nature of claim) from receipt of the completed return form. The warranty
period will not be extended after a corrective action.