7 HAMPTONBAY.COM
Please contact 1-855-HD-HAMPTON for further assistance.
Care And Maintenace
Troubleshooting
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Make sure the unit is turned OFF, unplugged and the heating elements of the heater are cool whenever you are cleaning the heater.
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Clean the metal trim using a water-dampened soft, clean cloth. DO NOT use brass polish or household cleaners as these products will
damage the metal trim.
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The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further
lubrication. However, periodic cleaning/vacuuming of the fan/heater and air intake/output vents is recommended.
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Any other servicing should be performed by an authorized service representative.
WARNING:
Make sure the power is turned off before
proceeding. Any electrical repairs or rewiring of this
unit should be carried out by a licensed electrician in
accordance with national and local codes.
WARNING:
If repairing or replacing an electrical
component or wiring, the original wire routing, color coding
and securing locations must be followed.
WARNING:
Electrical outlet wiring must comply with local
building codes and other applicable regulations to reduce
the risk of fire, electrical shock and injury to persons.
NOTE:
When the heater is not in use, the heater should be
stored in a dry location, away from possible damage. The
power cord should be stored properly to avoid contact with
hot or sharp objects.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
There is no power and the logs do not glow.
The unit does not have power.
Check that the unit is plugged into a standard
120 volt outlet. Then make sure power is set
to the “ON” position.
Power cord gets warm to the touch.
Normal operation.
This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the
outlet. Make sure the plug fits tightly into the
outlet. During use, check the plug and outlet
frequently to determine if it is HOT; if so,
discontinue use of the appliance and consult
with a qualied electrician to check or change
the overheating outlet(s).
WARNING:
Disconnect power before attempting any
maintenance or cleaning to reduce the risk of fire, electrical
shock or personal injury.
WARNING:
During any service of this appliance, the
power to the unit must be turned off. First turn the main
power switch to the “OFF” position. Then remove the
electrical plug from the wall outlet.
WARNING:
Do not use this replace if any part of it has
been under water. Immediately call a qualified service
technician to inspect the fireplace and replace any part of
the electrical system.
