Wireless Access Point
HNW150AP
User Manual
164
D
Troubleshooting
This appendix suggests solutions for problems you may encounter in installing or using the Wireless
Gateway, and provides instructions for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the problem.
Troubleshooting Suggestions
Problem
Troubleshooting Suggestion
LEDs
Power LED does not illuminate
after product is turned on.
Verify that you are using the power cable provided with the device
and that it is securely connected to the Wireless Gateway and a wall
socket/power strip.
LINK LAN LED does not
illuminate after Ethernet cable is
attached.
Verify that the Ethernet cable is securely connected to your LAN hub
or PC and to the Wireless Gateway. Make sure the PC and/or hub is
turned on.
Verify that your cable is sufficient for your network requirements. A
100 Mbit/sec network (10BaseTx) should use cables labeled CAT 5.
A 10Mbit/sec network may tolerate lower quality cables.
Internet Access
My PC cannot access the Internet
Use the ping utility (discussed in the following section) to check
whether your PC can communicate with the device’s LAN IP address
(by default 192.168.1.254). If it cannot, check the Ethernet cabling.
If you statically assigned a private IP address to the computer, (not a
registered public address), verify the following:
•
Check that the gateway IP address on the computer is your
public IP address (see Current Status for instructions on
viewing the IP information.) If it is not, correct the address
or configure the PC to receive IP information automatically.
•
Verify with your ISP that the DNS server specified for the
PC is valid. Correct the address or configure the PC to
receive this information automatically.
My LAN PCs cannot display web
pages on the Internet.
Verify that the DNS server IP address specified on the PCs is correct
for your ISP, as discussed in the item above. If you specified that the
DNS server be assigned dynamically from a server, then verify with
your ISP that the address configured on the Wireless Gateway is
correct, then You can use the ping utility, to test connectivity with
your ISP’s DNS server.
Web pages
I forgot/lost my user ID or
password.
If you have not changed the password from the default, try using
“admin” the user ID and “hamlet“ as password. Otherwise, you can
reset the device to the default configuration by pressing the Reset
Default button on the Rare panel of the device (see
Rare Panel
).
Then, type the default User ID and password shown above.
WARNING:
Resetting the device removes any custom settings and
returns all settings to their default values.
I cannot access the web pages
from my browser.
Use the ping utility, discussed in the following section, to check
whether your PC can communicate with the device’s LAN IP address
(by default 192.168.1.254). If it cannot, check the Ethernet cabling.
Verify that you are using Internet Explorer or Netscape Navigator v4.0
or later.
Verify that the PC’s IP address is defined as being on the same subnet
as the IP address assigned to the LAN port on the Wireless Gateway.
My changes to the web pages
are not being retained.
Be sure to use the
Confirm Changes/Apply
function after any changes.
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