15. I keep getting “Internal Error; Update Failed." What does this
mean?
Try updating to our latest drivers to see if that fixes the problem.
Before installing our NetDisk software, please disable any Firewall/Antivirus
software and also make sure that Script Blocking is turned off for antivirus
software. If problems still persist, please try uninstalling the Firewall/Antivirus
software and reinstall NetDisk software. Also try updating your NIC drivers to
the latest available.
16. I am getting the message “Connection closed abnormally. Try to
reconnect." What does this mean?
Check to make sure that you are using the latest version of our software. If
NetDisk keeps losing its connection to your computer, check your USB or
Ethernet cable connection.
Also, make sure NetDisk is plugged into a 100mb/full duplex capable switch
and that you are using a 10/100mb Network Card. NetDisk is not supported
on hubs. If you have your switch uplinked to another one, try putting NetDisk
and your computer on the same switch and retry.
Try setting your NIC's speed/duplex settings to 100MB/full duplex: Right
click on My Network Places - click on Properties - right click on Local Area
Connection and click on Properties. Then click on the Configure button next
to your NIC- and click on the Advanced tab. There, you should be able to
find something related to "Speed & Duplex", "Media Settings", etc . where,
once highlighted, you can click on a drop down menu and select 100mb/full
duplex. You can also try going to your NIC (Ethernet card) manufacturer and
downloading the latest drivers. If using a DSL router, please try updating the
firmware on it as well.
If you are using an Antivirus/Firewall software, please try disabling it and see
if that solves the issue. The latest versions of antivirus software have Script
Blocking. Try disabling that as well because disabling Antivirus may not nec-
essarily disable that feature.
If your NetDisk is shared on a network, we also recommend using NTFS for-
mat in NetDisk for multi-write software in an all-Windows PC network envi-
ronment.
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