Troubleshooting Guide
Problem . . .
Solution . . .
Blender fails to
start or stops while
running.
• Thermal overload protection has been tripped. Attempt to run “cool-down cycle.”
Follow instructions in display.
• Blender is equipped with motor overload protection. If motor stops during
operation due to overheating, unplug and allow blender to cool down for 15
minutes. Plug blender back in after 15 minutes to resume normal operation.
Ingredients will not
mix properly.
• Check to see if enough liquid has been added to the ingredients. Mixture should
be fluid and free-running at all times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest graduation marking.
• Cutter assembly blades are not sharp or are damaged. Inspect container and
cutter assembly daily. Replace cutter assembly at least yearly or sooner if cutter
assembly appears worn or damaged.
• Check to see if cutter assembly is installed properly.
• Select speed to create a fluid blend.
Blender fails to start
or stops while
running; message
appears in display.
• Make sure that jar is seated properly on blender base.
• Blender will not operate unless jar is properly seated.
Blender fails to start
or stops while running
and display is blank.
• Make sure that main power ON (
I
)/OFF (
O
) button is ON (
I
).
• Check to see if unit is securely plugged into an electrical outlet of proper voltage
and frequency.
• Check to see if fuse for electrical outlet has blown or if circuit breaker has tripped.
• Check integrated circuit breaker on left side of blender base. If it trips again
immediately or frequently, contact Technical Services.
• Blender is equipped with motor overload protection. If motor stops during
operation due to overheating, unplug and allow blender to cool down for 15
minutes. Plug blender back in after 15 minutes to resume normal operation.
Unit does not respond
to button commands
or error message
appears in display.
• Turn power off and back on using power switch to reset controls.
• Turn power off and back on using power switch. If error message still appears,
unit will need to be serviced.
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