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Warranty
The product you have purchased is covered by a warranty in the terms below. This warranty is provided by Toymonster International Limited
(“we”, “Toymonster”). The warranty applies for a period of 12 months from the date of your purchase.
Toymonster warrants that the product will be substantially free from defects for the warranty period. To the extent permitted at law, and
subject to the following paragraph, Toymonster will, at its election, repair, replace, or provide credit in respect of goods that are defective in
the warranty period.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund
for a “major failure” and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
The term “major failure” is defined in the Australian Consumer Law and includes but is not limited to:
•
where the goods are substantially unfit for the purpose for which such goods are commonly supplied and cannot easily and within a
reasonable time be remedied to make them fit for such a purpose; or
•
where the goods are unsafe.
The benefits provided by this warranty are in addition to any other rights and remedies of the consumer under any law in relation to the
goods or services to which the warranty relates.
Exclusions
The warrant does not cover defects or problems that arise due to you causing the product to become of unacceptable quality, such as failure
to take reasonable care of the product or damage caused by abnormal use of the product. To the extent permissible at law, it does not cover
damage caused by dismantling of the product or attempts at repairs by persons other than Toymonster or its authorised repairers, or by your
use of the product contrary to any usage recommendations of Toymonster.
Further, the warranty does not cover defects where you were informed of the issue before agreeing to acquire the goods or you examined
the goods before accepting them and that examination ought reasonably have revealed the position.
How to claim under the warranty
For the warranty to be honoured, you must submit the faulty product, together with proof of purchase, to the original place of purchase or
send them to Warranty Claims, Toymonster International Limited, 5th Floor, No. 16, Lane 658, Jin Zhong Rd., Chang Ning District, Shanghai,
PRC 200335. For telephone enquiries, contact 86-21-62385522. For email enquiries, contact: [email protected].
You must bear the costs associated with making the warranty claim (such as the sending in of the product and proof of purchase).
We will assess the defect and, as long as none of the exclusions above apply, will repair, replace, provide a credit or refund for the product
in accordance with the above. If applicable we will return the repaired or replaced product to you by the channel through which it was
submitted to us.
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