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Warranty
This equipment leaves our factory fully tested and calibrated. If within the warranty
period of one year from Despatch, the equipment is proved to be defective by reason
of faulty workmanship or material, we undertake at our option either to repair or
replace it free of charge, subject to the conditions below.
Warranty Procedure
To facilitate efficient processing of any claim, contact our customer support team on
+44 (0)1235 557711 with the following information:
Your contact name, phone number, fax number and email address.
Description and quantity of goods being returned, including any accessories.
Instrument serial number(s).
Reason for return.
Obtain a Returns form for identification and traceability purpose. This form may be
downloaded from our website ‘crowconsupport.com’, along with a returns label,
alternatively we can ‘email’ you a copy.
Instruments will not be accepted for warranty without a Crowcon Returns
Number (“CRN”). It is essential that the address label is securely attached to the
outer packaging of the returned goods.
The guarantee will be rendered invalid if the instrument is found to have been altered,
modified, dismantled, or tampered with. The warranty does not cover misuse or abuse
of the unit.
Any warranty on batteries may be rendered invalid if the use of an unauthorized
charger is proven. Nonrechargeable batteries are excluded from this warranty.
Warranties on sensors assume
normal
usage, and will be rendered invalid if the
sensors have been exposed to excessive concentrations of gas, extended periods of
exposure to gas or have been exposed to ‘poisons’ that can damage the sensor, such
as those emitted by aerosol sprays
Warranty Disclaimer
Crowcon accept no liability for consequential or indirect loss or damage howsoever
arising (including any loss or damage arising out of the use of the instrument) and all
liability in respect of any third party is expressly excluded.
This warranty does not cover the accuracy of the calibration of the unit or the
cosmetic finish of the product. The unit must be maintained in accordance with the
Operating and Maintenance Instructions.
The warranty on replacement consumable items (such as sensors) supplied under
warranty to replace faulty items, will be limited to the unexpired warranty of the
original supplied item.
Crowcon reserves the right to determine a reduced warranty period, or decline a
warranty period for any sensor supplied for use in an environment or for an application
known to carry risk of degradation or damage to the sensor.
Our liability in respect of defective equipment shall be limited to the obligations set out
in the guarantee and any extended warranty, condition or statement, express or
