Hafele ER4400-TC, Руководство пользователя

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Ver. 4.0
Product Name
Production code
Date of purchase 1 year (12 months) from date of purchase (Day Month Year )
Customer
Name
Address
Store
(Installation
shop)
Name Tel:
Address
Product Warranty (For customer use)
※
Please fill up all details when purchasing a product and present this warranty when requesting repair service.
Compensation Criteria for Consumers' Damages
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Product warranty period is 1 year after purchase. (Please record the date of purchase in warranty card.)
About product warranty
1.This product is manufactured under the strict quality management and inspection. 2.Free A/S for 1 year is provided for any technical problem if a product is used in a
normal circumstance. Even within warranty period, if a case is matching with items described in paid service guide, service charge (Repair, parts and travel fee) will apply. 3.
This warranty is valid only in Korea. 4.It is required to present this warranty card when requesting repair service. 5.Please keep this warranty card carefully as it is not
re-issuable. 6.When re-installing a product due to relocation or more, installation and travel fee will apply. 7.A product cannot be returned or exchanged after installation
except in case of serious defect of a product. (It is in accordance with compensation criteria for consumers' damages.)
Requesting service
1.Please check instructions in user manual and check-list in case of malfunction prior to contacting us. 2.If the problem persists, stop using a product and contact sales
agency/HQs.
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It is very dangerous to try to repair a product yourself.
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Please provide the following information when contacting us: Model name, date of purchase and
place of purchase / Address, name, contact number and home address / Symptoms (In detail)
Type of consumer damages
Compensation
Within warranty period After warranty period
Normal usage
Malfunction within 1 year after installation Free service Paid service
Malfunction which identical defect occurs twice Free service Paid service
Parts for repair is not available Exchange
Exchange (In accordance
with the declining balance
method of depreciation)
Consumer’s intention
or mistake
User error such as incorrect battery replacement, incorrect input, etc Paid service Paid service
Replacement of consumables (such as battery) Paid service Paid service
Malfunction or damage caused by using a product for other purposes Paid service Paid service
Malfunction or damage is made intentionally Paid service Paid service
Malfunction or damage caused by fire or natural disaster Paid service Paid service
Free/paid service (Criteria in detail)
Service fee is charged in accordance with Consumer Protection Act. (Based on Article 5. Compensation Criteria for Consumers' Damages, Consumer Protection Act.) Service fee
consists of part cost and travel repair fee and each fee is determined by the followings. Service fee = part cost + travel repair fee (Repair service fee)
Free repair: Problems in performance or function occurred within warranty period while using a product in normal way. (Within a year)
Paid repair: After warranty period or in the following cases within warranty period
In case of ‘User error’ / Service request for How-to question or forgotten password (Loss of key) / Request to check up product without precise defect / Malfunction after
installing a product by consumer / Damage caused by external impact / Malfunction caused by incorrect way of inserting or replacing batteries / Damaged cover when
consumer replaces battery / Malfunction or quality issue caused by using chemical materials / Request for re-installation due to faulty installation (Alter front location)
For models with emergency key, product damage caused since consumer did not take emergency with him/her / Product malfunction caused by condensation
Part cost: Part cost refers to cost of part(s) which is required for product repair (Part cost includes 10% VAT)
Travel repair fee: Travel repair fee applies to paid service and is total of technical fee in accordance with required level of difficulty (Time) and travel fee.