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A-1

Appendix A Obtaining Support for your Product

Register Your Product

Warranty and other service benefits start from the date of purchase, so it is important to register your

product quickly to ensure you get full use of the warranty and other service benefits available to you.

Warranty and other service benefits are enabled through product registration. Register your product at

http://www.h3cnetworks.com

, go to

Support

Product Registration

. Support services are based on

accounts that you create or have authorization to access. First time users must apply for a user name

and password that provides access to a number of eSupport features including Product Registration,

Repair Services, and Service Request. If you have trouble registering your product, please contact

3Com Global Services for assistance.

Purchase Value-Added Services

To enhance response times or extend warranty benefits, contact 3Com or your authorized reseller.

Value-added services like Express

and Guardian

can include 24x7 telephone technical support,

software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are

available to manage your installation with minimal disruption to your network. Expert assessment and

implementation services are offered to fill resource gaps and ensure the success of your networking

projects. More information on 3Com maintenance and Professional Services is available at

http://www.h3cnetworks.com

Contact your authorized reseller or 3Com for a complete list of the value-added services available in

your area.

Troubleshoot Online

You will find support tools posted on the web site at

http://www.h3cnetworks.com/

under

Support

Knowledgebase

The Knowledgebase

helps you troubleshoot H3C products. This query-based

interactive tool contains thousands of technical solutions.

Access Software Downloads

Software Updates

are the bug fix / maintenance releases for the version of software initially purchased

with the product. In order to access these Software Updates you must first register your product on the

web site at

http://www.h3cnetworks.com,

go to

Support

Product Registration.

First time users will need to apply for a user name and password. A link to software downloads can be

found at

http://www.h3cnetworks.com

, under

Support, Drivers and downloads

Software Upgrades

are the software releases that follow the software version included with your

original product. In order to access upgrades and related documentation you must first purchase a

service contract from 3Com or your reseller.

Telephone Technical Support and Repair

To enable telephone support and other service benefits, you must first register your product at

http://www.h3cnetworks.com/

Содержание LSQM1WCMB0

Страница 1: ...H3C LSQM1WCMB0 Access Controller Module Installation Manual Hangzhou H3C Technologies Co Ltd Manual Version T2 080413 20090605 C 1 05 ...

Страница 2: ...SecPoint SecEngine SecPath Comware Secware Storware NQA VVG V2 G Vn G PSPT XGbus N Bus TiGem InnoVision and HUASAN are trademarks of Hangzhou H3C Technologies Co Ltd All other trademarks that may be mentioned in this manual are the property of their respective owners Notice The information in this document is subject to change without notice Every effort has been made in the preparation of this do...

Страница 3: ...r module 5 Software Maintenance Introduces the software maintenance for the H3C LSQM1WCMB0 access controller module covering the BootWare menus software upgrade and password loss handling 6 Troubleshooting Introduces problems that may occur during the startup of the H3C LSQM1WCMB0 access controller module and the solutions to these problems Appendix A Obtaining Support for your Product Introduces ...

Страница 4: ...cumentation set includes the following Manual Description H3C WX Series Access Controllers User Manual Provides a guide to the operation of H3C series access controller products including access controllers access controller modules and the access controller engine of unified switches It covers configurations of CLI VLAN system maintenance and debugging WLAN IPv4 IPv6 port basic configurations mul...

Страница 5: ...Technical Support customer_service h3c com http www h3c com At http www h3cnetworks com Documentation Select Drivers Downloads in the Support area Select Documentation for Type of File and select Product Category Technical Support Please see the appendix Obtaining Support for Your Product Documentation Feedback You can e mail your comments about product documentation to info h3c com We appreciate ...

Страница 6: ...roduction to the Console Cable 3 1 Connecting the Console Cable 3 2 Removing and Installing the LSQM1WCMB0 3 2 Removing the LSQM1WCMB0 3 3 Installing the LSQM1WCMB0 3 3 4 Initial Startup of the Access Controller Module 4 1 Setting Up a Configuration Environment 4 1 Connecting the Console Cable 4 1 Setting Terminal Parameters 4 1 Starting Up the LSQM1WCMB0 4 4 Checks Before Power On 4 4 Powering On...

Страница 7: ... TFTP 5 16 Uploading and Downloading Application and Configuration Files Using FTP 5 18 Setting Application and Configuration File Types 5 20 Setting File Types Through BootWare Menu Options 5 20 Setting File Types Through the CLI 5 22 Dealing with Password Loss 5 23 User Password Loss 5 23 BootWare Password Loss 5 24 Super Password Loss 5 24 Backing Up and Restoring the BootWare 5 24 Backing Up a...

Страница 8: ...implement the wireless access control functionality The LSQM1WCMB0 access controller module can start working as soon as it is installed into a slot of a switch Physical Properties of the LSQM1WCMB0 Figure 1 1 Appearance of the LSQM1WCMB0 Technical Specifications The LSQM1WCMB0 provides the wireless access control functionality From left to right the access controller module provides two USB inter...

Страница 9: ...cts the front panel of the LSQM1WCMB0 Figure 1 2 Front panel of the LSQM1WCMB0 1 USB interfaces 2 10 100 1000Base T management Ethernet interface 3 LINK LED 4 ACT LED 5 Console port 6 Ejector lever Table 1 2 describes the meanings of the management Ethernet interface LEDs Table 1 2 Description of the management Ethernet interface LEDs LEDs Meaning LINK z Off No link is present z On A link is prese...

Страница 10: ... hazards such as ungrounded power system unreliable grounding and moist floor z Locate the emergency power switch in the equipment room before installing the access controller module so that you can cut off the power immediately in case of accident z Avoid maintaining the access controller module alone with the switch powered on z When operations are not allowed with the switch powered on always d...

Страница 11: ...ctrostatic discharge ESD that will cause the complementary metal oxide semiconductor CMOS circuitry to fail A proper temperature condition must also be maintained to prevent premature material aging and degraded reliability accompanying high temperature conditions Cleanliness Dust is hazardous to the operation safety of the access controller module Dust buildup on the chassis may result in static ...

Страница 12: ...ossible from the grounding device or lightning protection grounding device of the power supply equipment z Keep the switch far away from high power radio launchers radars and equipment with high frequency and high current z Use electromagnetic shielding when necessary Grounding Requirements A good grounding system is essential for lightning protection interference prevention and ESD prevention to ...

Страница 13: ...ion Introduction to the Console Cable As shown in Figure 3 1 the console cable is an 8 core cable with an RJ 45 connector at one end for the console port of the LSQM1WCMB0 and a DB 9 female connector at the other end for the 9 pin serial port of a configuration terminal Figure 3 1 Console cable W B Pos 8 Pos 1 B A Pos 9 Pos 1 A 1 2 3 1 DB 9 connector 2 Main label 3 RJ 45 connector Table 3 1 Consol...

Страница 14: ...onsole cable to the console port of the LSQM1WCMB0 The console port is clearly identified Be sure to plug the cable into the correct port With the LSQM1WCMB0 powered on it is recommended to operate the console cable as follows z When connecting the LSQM1WCMB0 to a PC first connect the DB 9 connector of the console cable to the PC and then connect the RJ 45 connector to the LSQM1WCMB0 z When removi...

Страница 15: ...n empty install a blank filler panel to prevent dust from getting into the switch chassis and ensure good ventilation Installing the LSQM1WCMB0 1 Face the front side of the switch 2 Choose an empty slot and remove the blank filler panel 3 Push the access controller module into slot along the guide rails until the positioning hole of the board is seated onto the positioning pin on the backplane 4 P...

Страница 16: ...port of the PC 2 Connect the RJ 45 connector of the console cable to the console port of the LSQM1WCMB0 Setting Terminal Parameters Before configuring your access controller module through a console terminal a PC running Microsoft Windows XP for example you need to set the parameters for the console terminal as follows z Bits per second 9600 z Data bits 8 z Parity none z Stop bits 1 z Flow control...

Страница 17: ...ame field and click OK The Connect To dialog box appears as shown below Figure 4 3 Connect To dialog box 2 Select a serial port from the Connect using drop down list Be sure to select the serial port to which the console cable is actually connected Then click OK 3 Set the port parameters as shown below ...

Страница 18: ...4 3 Figure 4 4 Set serial port parameters To use the default settings click Restore Defaults 4 Click OK The HyperTerminal window appears as shown below Figure 4 5 HyperTerminal window ...

Страница 19: ...SQM1WCMB0 Checks Before Power On Before starting up the access controller module verify that z The power cables and ground cable are correctly connected z The power outlet voltage meets the voltage requirement of the switch z The console cable is correctly connected the console terminal or PC is running and the terminal parameters are properly set Powering On the Access Controller Module Upon powe...

Страница 20: ...nu refer to section BootWare Main Menu on page 5 3 If you perform no operation or press a key other than Ctrl B within five seconds once the remaining comes to 0 the system starts the auto boot process The following information appears The current starting file is main application file flash main bin The main application file is self decompressing OK System is starting User interface con0 is avail...

Страница 21: ...successfully please repower device after the upgrade process At this prompt power off and restart the device so that the new CPLD version takes effect z The LSQM1WCMB0 access controller module provides abundant command views For detailed descriptions about the configuration commands and the CLI refer to H3C WX Series Access Controllers User Manual ...

Страница 22: ...backup file z Secure application file secure file These files are stored in the built in CF card with an extension name of bin Typically the default application file is written into the built in CF card before the access controller module is delivered If you have loaded the three application files into the CF card the system will use one of these three files to boot in the order described below Fo...

Страница 23: ...red z The length of a configuration file name must not exceed 64 characters including the drive name and the string terminator For example if the drive name is cfa0 the maximum length of a file name is 64 1 4 59 characters z If the length of a file name exceeds 59 characters error will occur in file operations on that file It is recommended to keep the file name within 16 characters z There is a l...

Страница 24: ...d for the upgrade For the association between the Comware application version and the BootWare version refer to the hardware and software compatibility matrix in Release Notes Software Upgrade Flow Figure 5 1 Software upgrade flowchart System startup Upgrade program Choose the correct upgrade file Choose an upgrade method Upgrade by BootWare using Xmodem Upgrade by BootWare using TFTP FTP Implemen...

Страница 25: ...eferred to as BootWare main menu in this manual unless otherwise stated At the prompt above press Ctrl B The system prompts you for the password Please input BootWare password You have three chances to enter the BootWare password the initial password is null If you fail to enter the correct password three times in a row the system will be halted and you can only restart the system After you provid...

Страница 26: ...in Menu Enter your choice 0 5 Ethernet interface submenu Select 3 in the BootWare main menu to enter the Ethernet interface submenu The system displays Enter Ethernet SubMenu Note the operating device is cfa0 1 Download Application Program To SDRAM And Run 2 Update Main Application File 3 Update Backup Application File 4 Update Secure Application File 5 Modify Ethernet Parameter 0 Exit To Main Men...

Страница 27: ...are application version When you upgrade the Comware application program the system automatically checks whether the current BootWare version is compliant with the Comware application and upgrades the BootWare version if needed z Before upgrading the software of your access controller module check the current BootWare version and Comware application version to make sure that the correct file is us...

Страница 28: ...ity the baud rate needs to be reduced Follow these steps to change the serial communication baud rate 1 Enter the BootWare main menu and select 2 to enter the serial interface submenu Then select 5 in the submenu The system displays the following BAUDRATE SET Note indicates the current baudrate Change The HyperTerminal s Baudrate Accordingly Baudrate Avaliable 1 9600 Default 2 19200 3 38400 4 5760...

Страница 29: ...re 5 4 Reconnect the call 6 Then press Enter in the serial interface submenu The system prompts the current baud rate and returns to the parent menu Enter Serial SubMenu Note the operating device is cfa0 1 Download Application Program To SDRAM And Run 2 Update Main Application File 3 Update Backup Application File 4 Update Secure Application File 5 Modify Serial Interface Parameter 0 Exit To Main ...

Страница 30: ...are 3 Update Basic BootWare 4 Modify Serial Interface Parameter 0 Exit To Main Menu Enter your choice 0 4 3 Select 4 in the BootWare operation serial interface submenu The system prompts you to modify the baud rate BAUDRATE SET Note indicates the current baudrate Change The HyperTerminal s Baudrate Accordingly Baudrate Avaliable 1 9600 Default 2 19200 3 38400 4 57600 5 115200 0 Exit Enter your cho...

Страница 31: ...Enter your choice 0 4 6 Select 1 in the BootWare operation serial interface submenu The following prompt appears Please Start To Transfer File Press Ctrl C To Exit Waiting CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC 7 Select Transfer Send file in the HyperTerminal window The following dialog box appears Figure 5 5 Send File dialog box 8 Click Browse to select the application file to be downloaded and select X...

Страница 32: ...e upgrading the software check the current BootWare version and application program version to make sure that the correct file is used for the upgrade z After you download files with a changed baud rate timely change the baud rate back to 9 600 bps in HyperTerminal to ensure the normal display on the console screen when the system boots or reboots Upgrading the BootWare Through the Management Ethe...

Страница 33: ...l IP Address 192 168 0 2 Gateway IP Address 192 168 0 1 After modification of the parameters the system display returns to the BootWare operation Ethernet interface submenu BOOTWARE OPERATION ETHERNET SUB MENU 1 Update Full BootWare 2 Update Extend BootWare 3 Update Basic BootWare 4 Modify Ethernet Parameter 0 Exit To Main Menu Enter your choice 0 4 4 Select 1 in the BootWare operation serial inte...

Страница 34: ...age Device Operation 0 Reboot Enter your choice 0 9 0 7 Select 0 in the BootWare main menu to reboot the LSQM1WCMB0 access controller module Upgrading Applications The same procedure is used to upgrade the three types of application files This section describes how to upgrade the main application file Upgrading Applications Through a Serial Connection Follow these steps to upgrade the main applica...

Страница 35: ...ce you need to configure the Ethernet interface of the LSQM1WCMB0 access controller module as follows Select 3 in the BootWare main menu to enter the Ethernet interface submenu Then select 5 to enter the Ethernet interface configuration submenu ETHERNET PARAMETER SET Note Clear field Go to previous field Ctrl D Quit Protocol FTP or TFTP tftp Load File Name main bin Target File Name main bin Server...

Страница 36: ...f band management interface to a PC with a network cable Figure 5 7 Set up a software upgrade environment 2 Run TFTP Server on the PC and specify the path of the application file to be downloaded The TFTP server software is not provided with the LSQM1WCMB0 access controller module You must make sure that it is available by yourself 3 Modify the Ethernet interface parameters For details refer to se...

Страница 37: ... on page 5 1 Maintaining the Application and Configuration Files Through the CLI After the LSQM1WCMB0 access controller module is normally started you can upgrade back up and restore the application and configure files through the CLI Uploading and Downloading Application and Configuration Files Using TFTP Using the LSQM1WCMB0 access controller module as the TFTP client and a file server as the TF...

Страница 38: ...H3C 2 Perform the following to backup or restore download a file z To back up startup cfg on the LSQM1WCMB0 by saving it as startup bak on the TFTP server use the following command H3C tftp 192 168 0 1 put startup cfg config bak File will be transferred in binary mode Sending file to remote TFTP server Please wait TFTP 617 bytes sent in 0 second s File uploaded successfully z To download config cf...

Страница 39: ...ation configured you can use FTP to download and upload files The FTP server supports multi user access When the remote FTP client sends a request to the FTP server the FTP server executes an action accordingly and returns the execution result to the client With the LSQM1WCMB0 as the FTP server you can run the FTP client application on a PC and log in to the LSQM1WCMB0 for file operations Before u...

Страница 40: ...e files z To backup main bin on the LSQM1WCMB0 to the PC do the following ftp binary Set the transfer mode to binary 200 Type set to I ftp lcd c temp Change the local path Local directory now C temp ftp get main bin main bin Backup to PC 200 Port command okay 150 Opening BINARY mode data connection for main bin 226 Transfer complete ftp 14323376 bytes received in 16 81Seconds 851 87Kbytes sec z To...

Страница 41: ...TP Server Version 2 0 User 192 168 0 1 none guest 331 User name ok need password Password 230 User logged in ftp 5 Maintain the software of the LSQM1WCMB0 Use the get and put commands to download and backup files ftp get main bin main bin cfa0 main bin has been existing Overwrite it Y N y 200 PORT command successful 150 File status OK about to open data connection 226 Closing data connection File ...

Страница 42: ...0 N A cfa0 startup cfg Setting application file types 1 Select 2 in the file control submenu The following information appears M MAIN B BACKUP S SECURE N A NOT ASSIGNED NO Size B Time Type Name 1 20710792 Jan 20 2034 10 12 36 M cfa0 main bin 0 Exit Enter file No 2 Enter the file number at the prompt above In this example type 1 for main bin and press Enter The system prompts you to specify a new f...

Страница 43: ...urn to the BootWare main menu Setting File Types Through the CLI Viewing all files View the files in the current file system with the dir command H3C dir Directory of cfa0 0 rw 795 Jan 20 2006 11 58 50 startup cfg 1 rw 10021476 Jan 20 2034 10 12 36 main bin 247808 KB total 237996 KB free File system type of cfa0 FAT32 H3C Setting application file types z To set type of main bin to main use the fol...

Страница 44: ...e con 0 H3C ui aux0 authentication mode password H3C ui aux0 set authentication password simple 123456 This information indicates that password authentication is used for console port login the password is set to 123456 and it is stored in plain text z After reboot the system runs with the initial default configuration while the original configuration file is still kept in the CF card To restore t...

Страница 45: ...be unable to perform some higher privilege operations Follow these steps to bypass the super password 1 Select 8 in the BootWare main menu The following message appears Clear Application Password Success 2 Exit the menu and reboot the LSQM1WCMB0 You will directly enter system view after the access controller module restarts This setting works only once When the LSQM1WCMB0 is restarted for a second...

Страница 46: ...ease wait Backup bootrom completed By now the entire BootWare has been copied to the CF card z To backup the extended BootWare use the following command H3C bootrom backup part Now backuping bootrom please wait Backup bootrom completed By now the extended BootWare has been copied to the CF card Restoring the BootWare z To restore the entire BootWare use the following command H3C bootrom restore al...

Страница 47: ...be located contact your local dealer for help Troubleshooting the Configuration System If the LSQM1WCMB0 access controller module passes the POST after the switch is powered on the console terminal connected with the access controller module displays the startup banner and prompt messages if the configuration system is faulty you may see nothing or illegible characters on the console terminal No d...

Страница 48: ...Appendix A Obtaining Support for your Product A 1 Register Your Product A 1 Purchase Value Added Services A 1 Troubleshoot Online A 1 Access Software Downloads A 1 Telephone Technical Support and Repair A 1 Contact Us A 2 ...

Страница 49: ...ervices are offered to fill resource gaps and ensure the success of your networking projects More information on 3Com maintenance and Professional Services is available at http www h3cnetworks com Contact your authorized reseller or 3Com for a complete list of the value added services available in your area Troubleshoot Online You will find support tools posted on the web site at http www h3cnetwo...

Страница 50: ...3Com for repair you must first obtain a return authorization number RMA Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http www h3cnetworks com under support Repair Replacement Request First time us...

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