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15
Warranty
WARRANTY
IMPORTANT, please read and keep this document on record.
1. Definition
H2flow Controls, Inc., warrants the FlowVis® product for 3-years from its date of supply from H2flow Controls, Inc. or its stocking
Distributor. In the event that the product experiences a premature failure due to defective workmanship or materials, H2flow will, at its
discretion, replace either the failed component(s) or the complete FlowVis unit. H2flow shall not be responsible for third-party labor or any
consequential losses. Damage caused by improper installation, misuse or exposure to excessive chemicals such as chlorine, will not be
covered by this warranty.
2. Eligibility
This warranty extends to the original purchaser only or to the end-user client of an H2flow Controls Inc authorized affiliate.
3. How to obtain service
To obtain service under the terms of this warranty, the customer is required to notify H2flow Controls Inc. before the expiration of the
warranty period and to return the item in accordance with H2flow Controls Inc’s product return policy. Any product returned for warranty
repair must be accompanied by a full fault report specifying the symptoms and the conditions under which the fault occurs. Should H2flow
Controls Inc incur additional cost as a result of a failure to complete the appropriate paperwork, an administrative charge may be levied.
4. Exclusions
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate care. H2flow Controls
Inc. shall not be obligated to provide service under this warranty if:
a) damage has been caused by a failure to make a full and proper inspection of the product (as described by the documentation enclosed
with the product at the time of shipment) on initial receipt of the product following shipment;
b) damage has been caused by the attempts of individuals, other than H2flow Controls Inc staff to repair or service the product;
c) damage has been caused by the improper use of the product, including but not limited to, the installation of a FlowVis® unit using a
chlorination system as described on page 4 of this manual.
5. Charges
Under cover of this warranty, H2flow Controls Inc will pay the carriage and insurance charges for the
shipment of defective product back to H2flow Controls Inc and for its return to the client’s original site
of dispatch except when:
a) H2flow Controls Inc’s product return policy has not been followed.
b) product failure is caused by any of the exclusions described at paragraph 4 above, when the customer will be liable for the full cost of
the repair (parts and labor) plus all carriage and insurance costs to and from H2flow Controls Inc’s premises.
c) the product is damaged in transit and a contributory cause is inadequate packaging. It is the customer’s responsibility to ensure that
the packaging used to return equipment to H2flow Controls Inc is the same, or has equivalent protective qualities, to that used to ship the
product to the customer in the first instance. Any damage resulting from the use of inadequate packaging will nullify H2flow Controls Inc’s
obligations under this warranty.
Should the customer’s product be damaged in transit following a repair at H2flow Controls Inc’s site, a
full photographic record of the damage must be obtained (packaging and the product) to support any claim for recompense. Failure to
present this evidence may limit H2flow Controls Inc’s obligations under this warranty.
THIS WARRANTY IS GIVEN BY H2FLOW CONTROLS INC IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE. H2FLOW CONTROLS INC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES TO
CUSTOMERS OF THE CUSTOMER. THE CUSTOMER’S SOLE REMEDY FOR ANY BREACH OF WARRANTY IS THE REPAIR OR
REPLACEMENT, AT H2FLOW CONTROLS INC’S DISCRETION, OF THE FAILED PRODUCT.
