Door Reader Light is not Turning On
It should turn red immediately once connected to the Gatekeeper, which indicated that it ois
receiving power from the Gatekeeper. The door reader lights should be in a normal state of green.
This means that the card reader software is active. If the light is not turning on, then it may be due
to the reader not receiving power. Common causes are:
● incorrect wiring
● a faulty cable
● a faulty reader
Door Reader Light is Always Red
The card reading software is not active. This could be due to:
● The reader is not connected to the reader
● Misconfigured database door settings
● Misconfigured wiring
The Door Reader is Not Turning Red When Swiped
When you swipe a valid tag on the reader, the light on the reader should turn from green to red. If
this does not happen, then it would be due to the following causes:
● Faulty tag
● Faulty reader
● Faulty cable
● Door has been disconnected from the Gatekeeper
● Tag has not been activated in GymMaster
The Lock is Not Releasing When Swiped
The lock should release when a valid tag is swiped at the access control. If it is not releasing, this
can be caused by:
● Invalid tag associated with membership in GymMaster (eg an issue with their membership)
● Door settings set to locked in GymMaster. To unlock:
○ In the navigation bar of GymMaster, select Visitors , then select Access Control .
○ Select the door and set to Active (tag required), Unlock (door open), or Locked
(no access for members). Click Apply .
● Incorrect wiring to door lock
● Faulty relay
EPIC Sanctuary
78106 Manchester St
Christchurch 8011
New Zealand
PO Box 13352
Armagh Mail Centre
Christchurch 8011
New Zealand
NZ 03 974 9169
AU 03 9111 0323
US 415 678 1270
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