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Also,
we don’t provide any services if work is undertaken on
appliances by unauthorized persons at Gutfels or if parts of foreign
origin are used without our specific written permission. This
restriction does not apply to defect-free work performed by a
qualified specialist with our original parts to adjust the appliance to
comply with the technical protection regulations of another European
Union country.
Area of applicability
Our warranty applies to appliances that were purchased in a country
of the European Union and that are in operation in the Federal
Republic of Germany or Austria.
For appliances that were purchased in a country of the European
Union and brought into another European Union country, services
are provided under the customary warranty conditions of the
country. An obligation to perform under the terms of the warranty
only exists if the appliance is in compliance with the technical
regulations of the country, in which the warranty claim is enforced.
For repair orders outside of the warranty period, the following shall
apply:
If an appliance is repaired, the repair invoices are to be paid
immediately without any deduction.
If an appliance is examined and/or a repair that has been started has not
been completed, lump sums will be calculated for travel expenses and
work. Consultation with our customer advisory service center shall be free
of charge.
