9
WARRANTY AND RETURN POLICY
Gurley Precision Instruments (GPI) does not warrant that the hardware will work
properly in all environments and applications, and makes no warranty and representation,
either implied or expressed, with respect to the quality, performance, merchantability, or
fitness for a particular purpose of any software or documentation. GPI reserves the right
to make changes to the hardware and to User's Manual content without obligation to
notify any person or organization of the revision or change.
GPI warrants its products to conform to their published specifications and to be free from
defects in material and workmanship for a period of one year from date of shipment. This
Limited Warranty is extended to the original end user and covers parts and labor. Any
product returned under warranty is subject to inspection and testing at GPI. User must
return the product, freight prepaid, to the factory. GPI, at its option, will repair or replace
any product found defective, free of charge. Return freight charges are collect to the user.
This warranty is void if damage was caused by unreasonable or improper use, including
failure to comply with manufacturer's installation and operation instructions. Damage
from shipping is specifically excluded from warranty.
This warranty is exclusive and GPI makes no other representation of any other kind,
expressed or implied, with respect to the product, including its merchantability or fitness
for a particular purpose. Buyer's exclusive remedy to claims arising under this Warranty
shall be the repair or replacement of the product, or damages which will not exceed the
purchase price of the product. In no event, including claims of negligence, shall GPI be
liable for incidental or consequential damages.
All brand and product names are the trademarks of their respective owners.
As part of our continuing effort to improve our customer service, we have established an
RMA
NUMBER
SYSTEM
for returned goods. If you have to send any products to us
for any reason, please observe the following procedure:
1.
Before you ship us anything, call your salesperson for an RMA number. Please have
the model and serial number available.
2.
Make sure your product is properly packed so it is not damaged in shipment.
3.
Before you seal the box, write the RMA number on a piece of paper and put it
inside
the box so it’s the first thing we see when we open it.
4.
Also write the RMA number on the
outside
of the box, next to the address label. Use
a black felt-tipped marker.
5.
If you contact us about the returned item or items, please refer to the appropriate
RMA number for quickest service.
Thank you for your cooperation.
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