© 2021. Guardian Safety Pendants. All rights reserved
© 2021. Guardian Safety Pendants. All rights reserved
Emergencies/Phone Calls
Troubleshooting
ISSUE
COMMONLY POTENTIAL
KNOWN CAUSES
SOLUTION
Emergency
Contacts
press 1 after
answering but
the call stops
The MediFone takes a couple
seconds after you answer to
register that the phone call has
connected.
User accidentally pressed the
SOS button when leaning against
something, holding an object up
to the chest or was trying to turn
device off and did so incorrectly.
The MediFone may trigger the
fall alert when it senses what may
have been a fall. If the fall alert
warning sound is easily activated
by accident, it’s likely that a setting
adjustment is needed.
Refer to page 8.
The MediFone’s fall detection
triggers only when certain criteria
of its sequential algorithm is met.
The technology is inherently
accurate approximately 90% of
the time.
1. GPS was not in ‘search mode’
at the time of activation
2. GPS could not see the satellites
at the time (e.g. in a rural area)
3. User is likely indoors
Device isn’t being placed in the
charging cradle properly. The
battery shows on the screen
when charging.
After answering, wait until
the voice prompt finishes the
sentence instructing you to
press 1, and then press 1 on
your keypad.
When you hear the SOS
sound, press and hold the
SOS Button. This will cancel
the calls and texts from being
sent. The screen should read
“SOS Cancelled”.
When you hear the fall
detection sound, press and
hold the SOS Button. This
will cancel the calls and texts
from being sent. The screen
should read “Fall Alert
Cancelled”.
The sensitivity of the fall
detection can be changed -
refer to page 8 in this guide
or simply call us. By wearing
the device closer to your
body, the device can better
pick up a fall.
GPS works best outside
where there is a direct line to
the satellites. If greater GPS
consistency is needed, the
GPS can be set to be on all
the time.
Ensure cradle red light
is lit and the MediFone
is displaying the battery
charging symbol.
False SOS
alert or
unwanted
activation
occurred
Fall Detection
was activated
by mistake
User fell but
Fall Detection
did not
activate
GPS location
is incorrect on
Google map
The device
does not seem
to be charging
In an emergency:
In an emergency, press the SOS button for 3 seconds and
release when you feel it vibrate. The screen will display
“SOS”. The Monitoring Company will receive your call
and text.
The Monitoring Company representative will ask what
help is needed and proceed to call Emergency Services
on your behalf, contact family or friends and get them to
help if needed, and/or guide you through any other form
of assistance as appropriate.
When calling any of the 8 emergency contacts:
Press the Top Side Button for 2-3 seconds to see the
contacts’ names. Scroll down by pressing the Bottom Side
Button or scroll up by pressing the Top Side Button. Call
the selected contact by pressing the SOS Button. When
the person you want to call is highlighted, press the SOS
button to call that person. The screen will then show “Call
out (name of the contact you selected)”, for example
“Call out Mary”.
Hanging up:
If you want to end the phone call at any time, press the SOS
button just once briefly (DON’T hold it down). Hanging
up during an emergency sequence will stop the MediFone
from calling the other emergency contacts.
Receiving calls:
Calls can be received on your MediFone from any number.
It will ring once then automatically answer.
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