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Service Manual for the Accutherm Ultra Printer 8-1
8
Troubleshooting
Introduction to Troubleshooting
These steps are a general guideline for Field Service Technicians to follow in the
event of a specific fault. After each step, the printer should be checked to
determine whether or not the step cleared the fault. If the fault is not cleared with
the first step, the next step is performed in an attempt to clear the fault on the
printer. If the fault cannot be cleared, the printer should be sent for repair.
Prior to performing any of the FST or RLT steps that follow, ensure that the
printer’s warranty status has been determined. If a printer is still In-Warranty, you
may only perform cleaning procedures in an attempt to clear a fault, disassembly
procedures are not allowed. Any hard failures must be sent to the OEM for repair.
These steps are a general guideline for RLT’s to follow in the event of a specific
fault. After each step, the printer should be checked to determine whether or not
the step cleared the fault. If the fault is not cleared with the first step, the next step
is performed, and so on until the fault is cleared or until the problem is further
identified.
Performing the steps in this chapter may VOID the warranty and is
therefore PROHIBITED until advised by Management.