38 / EN
Washing Machine / User Manual
Problem
Cause
Solution
Washing performance is poor:
Stains persist or the laundry is not
whitened. (**)
Insufficient amount of detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Excessive laundry is loaded in.
• Do not load the product in excess. Load with
amounts recommended in the "Programme and
consumption table".
Wrong programme and temperature were selected.
• Select the proper programme and temperature for
the laundry to be washed.
Wrong type of detergent is used.
• Use original detergent appropriate for the product.
Excessive amount of detergent is used.
• Put the detergent in the correct compartment. Do
not mix the bleaching agent and the detergent
with each other.
Washing performance is poor: Oily
stains appeared on the laundry.
(**)
Regular drum cleaning is not applied.
• Clean the drum regularly. For this procedure,
please see "Cleaning the loading door and the
drum".
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the drum as
a result of continuous washing at lower temperatures
and/or in short programmes.
• Leave the detergent drawer as well as the loading
door of the product ajar after each washing.
Thus, a humid environment favorable for bacteria
cannot occur in the machine.
Colour of the clothes faded. (**)
Excessive laundry was loaded in.
• Do not load the product in excess.
Detergent in use is damp.
• Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
A higher temperature was selected.
• Select the proper programme and temperature
according to the type and soiling degree of the
laundry.
Washing machine does not rinse
well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity and do
not expose them to excessive temperatures.
Detergent was put in the wrong compartment.
• If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Put the detergent in the correct
compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.
Laundry became stiff after
washing. (**)
Insufficient amount of detergent is used.
• Using insufficient amount of detergent for the
water hardness can cause the laundry to become
stiff in time. Use appropriate amount of detergent
according to the water hardness.
Detergent was put in the wrong compartment.
• If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Put the detergent in the correct
compartment.
Detergent was mixed with the softener.
• Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Laundry does not smell like the
softener. (**)
Detergent was put in the wrong compartment.
• If detergent is put in the prewash compartment
although prewash cycle is not selected, the
product can take this detergent during rinsing
or softener step. Wash and clean the drawer
with hot water. Put the detergent in the correct
compartment.
Detergent was mixed with the softener.
• Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
