37 / EN
Washing Machine / User Manual
Problem
Cause
Solution
Washing takes longer than
specified in the user manual.(*)
Water pressure is low.
• Product waits until taking in adequate amount
of water to prevent poor washing quality due to
the decreased amount of water. Therefore, the
washing time extends.
Voltage is low.
• Washing time is prolonged to avoid poor washing
results when the supply voltage is low.
Input temperature of water is low.
• Required time to heat up the water extends
in cold seasons. Also, washing time can be
lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water have
increased.
• Product increases the amount of rinse water
when good rinsing is needed and adds an extra
rinsing step if necessary.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during water intake.
• Timer indicator will not countdown until the
product takes in adequate amount of water. The
product will wait until there is sufficient amount
of water to avoid poor washing results due to lack
of water. Timer indicator will resume countdown
after this.
Timer may stop during heating step.
• Timer indicator will not countdown until the
product reaches the selected temperature.
Timer may stop during spinning step.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Programme time does not
countdown. (*)
There is unbalanced load in the product.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
Product does not switch to
spinning step. (*)
There is unbalanced load in the product.
• Automatic unbalanced load detection system is
activated due to the unbalanced distribution of the
laundry in the product.
The product will not spin if water is not drained
completely.
• Check the filter and the draining hose.
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
• Use recommended amount of detergent.
Washing performance is poor:
Laundry turns gray. (**)
Insufficient amount of detergent has been used over a
long period of time.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing has been made at low temperatures for a
long time.
• Select the proper temperature for the laundry to
be washed.
Insufficient amount of detergent is used with hard
water.
• Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and
this turns the cloth into gray in time. It is difficult
to eliminate graying once it happens. Use the
recommended amount of detergent appropriate
for water hardness and the laundry.
Excessive amount of detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
