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15
3. Common Faults
The table below includes the common faults during operation. Whenever these
problems occur, you may refer to this table or contact us directly for proper solution.
Fault
Possible Cause
Solution
No movement and
video after
powering on
Power damage or under
power
Replace the original power.
Wrong connection of
power line
Reconnect
Circuit malfunction
Check circuit
Successful auto
detection, but
can’t be controlled.
Not connect to the
network
Check network connection and
ensure its proper connection
Incorrect parameter
Set the camera parameter
according to the manual
RS485 connected wrong
Reset the RS485 control protocol
Successful auto
detection,but no
image
Wrong power line
connection or open circuit
Reconnect the power line
Not connect to the
network
Check network connection and
ensure its proper connection
Firewall blocked video
transmission
Close the firewall
Image loss while PT
is rotating
PT underpower
Replace the power
The camera video line not
connect proper
Check the video line and ensure
its proper connection
Unclear image
focus
Refocus manually
Lens covered by objects
Check if there is any cover
Dirty lens
Clear lens
Non uniform
image
Temperature excursion
noise as a result of long
time no correction
Access manual correction or
background correction via menu,
or restore default.
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