Grozone Control HT2, Руководство пользователя

Страница: 12 / 28

WARRANTY & CUSTOMER SERVICE
2
. I’ve been through the troubleshooting steps, what do I do if I meet a
problem at any of these steps? Is my product covered by the WARRANTY?
•
The HT2 is covered by a 3-years warranty ( * ). We will replace any DAMAGED
PRODUCT WITH A BRAND NEW PRODUCT.
•
Covered or not covered? We do not authorize the replacement of fully
working products nor altered (tampered) products. The Troubleshooting
steps will help you identify a damaged product. Do not hesitate to contact
us or contact your retailer to make sure the controller is not fully working or
damaged before returning it to the store.
•
My product is not fully working or damaged, I want a replacement unit:
in order to get a replacement product,
you MUST return all modules and
applicable accessories to the retailer
. To avoid being charged for the
accessories, be sure to include all pieces. Thanks for your cooperation.
•
Any Grozone Control product that is returned with obvious signs of user
neglect will not be covered by warranty. Grozone Control exercises the right
to make final decisions in these matters.
(*)The warranty period begins from the date of purchase at the retail level. The
retailer/consumer must keep their proof of sale/purchase. Otherwise, Grozone
Control will consider the manufacturing date to apply the warranty coverage.
IMPORTANT MESSAGE TO RETAILER
The retailer must call Grozone Control to get authorisation to replace
the defective product and a RMA number.
1-855-262-1800
10