Toughsat
Users Manual
Ground Control
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Then, check the settings in your router. Go to 192.1
68.1.1 …The default username and password are both “admin”.
You should see the main router page:
If you do have link lights, but still
can’t browse, check IP settings (next section).
If you do not have link lights, try replacing the Ethernet cables and power cycling. If this does not solve the problem,
please contact Technical Support.
On Signal But TX Light Not Blinking
If you're on signal and the tx light on your modem isn't blinking.
1.
The modem isn’t getting GPS.
2. The modem or dish is seeing no signal or the signal is too low to enable the transmitter.
3. The transmitter is disabled in the modem settings
4.
The site isn’t enabled to the network.
Issue 1
-
The modem isn’t getting GPS
For this issue first check the MSS Main Page for the proper GPS, it should have this info listed on the bottom left hand
side of the page under “Input Data” if it has GPS it should say “GPS Signal OK” and under list the current Lat. And Long. If
this is says “Waiting For GPS” then you will need to wait till it gets a GPS signal before getting online usually this will only
take a few minutes but sometimes can take up to 20 minutes depending on the situation.
If it has been a significant amount of time and you still have no GPS signal you try the following:
Resetting your dish, by unplugging it for 10 seconds and plugging it back in.
Stowing the dish completely and waiting for it to get GPS.*
*In some situations with the arms fully deployed the reflector can block the line of sight to the GPS satellite and make the
wait to get GPS longer.
Issue 2
- The Modem or Dish is seeing little to no signal.
iDirect modem’s need a minimum Rx SNR of 5 in order for the transmitter to be enabled to check your current SNR you
will need to open up the Dish’s Main Page and under Modem Mount Info you should see a value listed next to Rx SNR,
usually when the modem has a “good” receive signal that value is 13 or better. If it’s under 5 you will need to repeak your
dish again. If repeaking doesn’t fix this you could be looking at line of sight issues, check your view of the southern
sky(provided you are in the western hemisphere) if there is anything blocking your view of the sky(buildings, trees, power
lines, etc.) then you will need to move to an area with a clear view.
Another possibility is
radio interference which can come in several forms, but you should watch that you don’t try and
deploy the dish near cell phone towers or near any equipment that uses radar as these will cause the dish to see little to
no signal.
Issue 3
- Your Transmitter is Disabled in the Modem
Also your transmitter might have gotten disabled in which case you should enable it via telnet. To do this on a windows
(xp or older):
1. Select start and then "run" in the run box type in "cmd" and then hit "enter" on your keyboard.
2. In the command prompt window type in "telnet", space and then the IP for your modem which you can find on your
customer information sheet provided in your manual.
3. Once you have successfully telnet'd into the modem type "tx enable" and it will tell you the current transmitter status,
either on or off.
