18
WARRANTY POLICY
Lifetime warranty
Defective machines are replaced by brand new, unused machines at our cost, without
the need to return the old machine, or we pay for return postage in rare cases when we
want to diagnose an issue. An exception to this warranty policy is hand units with
internal liquid damage or cracked hand unit shroud (due to using chemical
disinfectants on it).
When we can not reproduce a failure or when user-error is to
blame (such as a missing magnet), we will neither refund nor repair/replace at our
cost and that includes any previously refunded return postage.
You can reach our support department at