10 OM-TDB/8-20-CFC
Troubleshooting
Your Groen cooker/mixer will operate smoothly and efficiently if properly maintained. However, the
following is a list of checks to make in the event of a problem. Wiring diagrams are provided on pages 16
and 17 of this manual. Items marked with a
YY
should only be performed by a qualified Groen
Service Representative.
WARNING
USE OF ANY REPLACEMENT PARTS OTHER THAN THOSE SUPPLIED BY GROEN OR THEIR
AUTHORIZED DISTRIBUTORS CAN CAUSE INJURY TO THE OPERATOR AND DAMAGE TO THE
EQUIPMENT AND WILL VOID ALL WARRANTIES.
SYMPTOM
WHO
WHAT TO CHECK
Items marked with (
Y
) should only by done by a factory-authorized service rep.
Kettle will not heat, and heating
User
a. That unit is firmly plugged into outlet.
indicator will not come on.
b. That branch circuit is on. Check fuse or circuit
breaker for the outlet.
Auth
c. Probe may be open. Continuity should measure 540
Service
to 600 Ù at room temperature.
Y
Rep. Only d. The over-temperature switch may be faulty or open.
The switch should open at ± 195ºF.
Y
e. Defective temperature controller.
Y
f. Loose wire.
Y
Kettle will not heat, but heating
User
a. Check for proper water level. Fill as necessary (See
indicator comes on.
filling instructions).
Auth
b. Heating element may be open. Check for continuity.
Service
Y
Rep. Only c. Loose wire.
Y
Kettle exceeds set temperature
User
a. Temperature control setting.
b. Check for proper water level. Fill as necessary (See
filling instructions).
Auth
c. Probe not fully inserted into water jacket.
Y
Service
d. Probe type incorrect for controller (see NOTE
Rep. Only
below).
Y
e. Defective temperature controller.
Y
Kettle does not get hot enough.
User
a. Temperature control setting.
b. Check for proper water level. Fill as necessary (See
filling instructions).
Auth
c. Probe type incorrect for controller (see NOTE
Service
below).
Y
Rep. Only d. Check probe resistance.
Y
e. Defective temperature controller.
Y
Kettle heats but motor will not run. User
a. Fudge may be too thick. Lift agitator off the top of the
shaft and restart the motor. If the shaft turns, the
fudge is too thick. Add water until the motor will turn.
Auth
b. Loose wire.
Y
Service
Rep. Only
OM-TDB/8-20-CFC