What can I do if
I fail to pair my
GRID Connect
device?
1. Check your mobile device is connected to a 2.4GHz
Wi-Fi network, refer to below question for how to
check Wi-Fi network frequency
2. Check password entered is correct and the same
Wi-Fi network is used on the mobile device as the
device being paired
3. Check GRID device is in pairing mode, make sure
you hear a double beep sound in every 15 seconds.
4. Check the internet connection on your Wi-Fi
network by browsing any website
If your problem persists, please refer to GRID website
or contact Customer Service team (detail in below) for
further assistance
How can I find
out whether my
network is 2.4GHz?
For iPHONE User
1. Navigate the Settings menu and click on Wi-Fi.
The suffix of your network may be denoted by
either a 2.4G or 5G
2. If you are having trouble finding out if you are on a
2.4GHz Wi-Fi network, it will be necessary to check
your router specifications. For more information on
this process, please consult your specific router’s
manufacturer or user manual for more details
For Android User
1. Navigate the Settings menu and click on Wi-Fi.
2. Tap the connected Wi-Fi network and the system
will show the Wi-Fi Frequency
What can I do if I
cannot scan the
QR code or don’t
hear the prescribed
beep
1. Ensure you the status light is red and rapidly blinking
(approximately 8 times every 5 seconds) before
scanning QR code
2. Ensure your Wi-Fi network is correct by checking
the above sections
3. Ensure to keep your smart phone 15cm to 20cm
away from your doorbell
4. It may take several seconds to scan QR code
Do our current
GRID products
support 5GHz
wireless
connections?
No
- GRID products currently do not support 5GHz
wireless connection
If I forget my
GRID
Connect
app
account password,
how can I reset my
password?
If you forget your password, you can tap
forget
password
and enter your GRID Connect registered
account details to get a verification code and reset your
password
When pairing,
should my GRID
device or mobile
phone be in same
room with Wi-Fi
router?
No
- they do not need to be in the same room, but it is
recommended to pair the GRID device as close to the
router as possible to assist with a successful pair
When I open
GRID
Connect
APP and
try to register
account, but the
page keeps loading
without progress
to next page?
1. Navigate the Settings menu
2. Find the
GRID Connect
APP and ensure it has been
allowed to access data
12
TROUBLE SHOOTING
grid-connect.com.au
For further Online Assistance or Customer Service Team
1300 267 168
(toll free)
27
26
24 pages 105mm x 148mm (A6) 160gsm Gloss Art Stock 4 colour process double sided
DC58HA - CPIN004615/2
