35
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Bar and saw chain
running hot and
smoking.
Check saw chain tension for
overtightened condition.
Tension saw chain.
No oil in the oil tank.
Refill oil into the oil tank.
The discharge port is blocked by
debris.
Refer to the manual to remove the bar and
clean out the debris.
Oil tank is blocked by debris.
Clean out the oil tank and refill with clean
oil.
Bar and chain oil tank cap is
blocked by debris.
Clean the debris off the oil cover.
The sprocket or guide wheel is
clogged with debris.
Clean and remove debris from sprocket
and guide wheel.
Motor runs,
but chain is not
rotating.
Saw chain tension is too tight.
Refer to Saw Chain Tension Guide earlier
in this manual.
Check guide bar and saw chain
assembly.
Refer to Replacing the Bar and Saw Chain
assembly earlier in this manual.
Check guide bar and saw chain
for damage.
Remove the battery from the unit. Take the
bar cover off, and remove the bar and saw
chain. Clean all debris from the chainsaw.
After all debris is cleared, insert battery and
run the chainsaw. If the sprocket is spinning
your motor is okay. If the sprocket is not
spinning, call customer service.
Motor runs, chain
rotates but does
not cut.
Dull chain.
Sharpen or replace the saw chain.
Chain on backwards.
Refer to Replacing the Bar and Saw Chain
assembly earlier in this manual.
Chain tension could be
overtightened or too loose.
Refer to Re-tensioning the saw chain in the
manual.
Chainsaw does not
start.
The chain brake is engaged.
Pull the chain brake towards you until the
chain brake is disengaged.
No electrical contact between the
chainsaw and battery.
To secure the battery, make sure the
latches on the battery compartment snap
into place.
The battery pack is depleted.
Charge the battery pack.
The lock-off lever and trigger are
not depressed simultaneously.
Press down the lock-off lever and hold
it, then depress the trigger to turn on the
chainsaw.
The battery and power tool is too
hot or too cold.
Refer to the battery and charger maintaince
part in the manual.
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