Problem
Possible Cause
Solution
The ma-
chine stops
when you
cut.
The guard is not
attached to the ma-
chine.
Remove the battery pack
and attach the guard to
the machine.
Heavy cutting line
is used.
Use only with the nylon
cutting line of 0.095" /
0.080" (2.4 mm / 2.0
mm) diameter.
The grass winds
around the motor
shaft or the trim-
mer head.
1. Stop the machine.
2. Remove the battery
pack.
3. Remove the grass from
the motor shaft and trim-
mer head.
The motor is over-
loaded.
1. Remove the trimmer
head from the grass.
2. The motor will recover
to work as soon as the
load is removed.
3. When you cut, move
the trimmer head in and
out of the grass to be cut
and remove no more than
8" in pass.
The battery pack
or machine is too
hot.
1. Cool the battery pack
until its function returns
to normal.
2. Cool the machine for
approximately 10 mi-
nutes.
The battery pack is
disconnected from
the tool.
Install the battery pack
again.
The battery pack is
depleted.
Charge the battery pack.
The line
does not ad-
vance.
Lines are welded
to themselves.
Lubricate with silicone
spray.
Not enough line
on spool.
Install more line.
Lines are worn too
short.
Advance the cutting line.
Lines are tangled
on spool.
1. Remove the lines from
the spool.
2. Wind the lines.
Problem
Possible Cause
Solution
The line
keeps
breaking.
The machine is
used incorrectly.
1. Cut with the tip of the
line, avoid stones, walls
and other hard objects.
2. Advance the cutting
line regularly to keep full
cutting width.
The grass
winds
around the
trimmer
head and
motor hous-
ing.
Cut tall grass at
ground level.
1. Cut tall grass from the
top down.
2. Remove no more than
8" in each pass to prevent
wrapping.
The line
does not cut
well.
The cut-off blade
becomes dull.
Sharpen the cut-off blade
with a file or replace it.
Vibration
increases
obviously.
The line is worn
down at one side
and not advanced
in time.
Make sure that the line on
both sides is normal. Ad-
vance the line.
14
LIMITED WARRANTY
Greenworks hereby warranties this product, to the original
purchaser with proof of purchase, for a period of four (4)
years against defects in materials, parts or workmanship.
Greenworks, at its own discretion will repair or replace any
and all parts found to be defective, through normal use, free
of charge to the customer. This warranty is valid only for
units which have been used for personal use that have not
been hired or rented for industrial/commercial use, and that
have been maintained in accordance with the instructions in
the owners’ manual supplied with the product from new.
ITEMS NOT COVERED BY WARRANTY:
1. Any part that has become inoperative due to misuse,
commercial use, abuse, neglect, accident, improper
maintenance, or alteration; or
2. The unit, if it has not been operated and/or maintained in
accordance with the owner's manual; or
3. Normal wear, except as noted below;
4. Routine maintenance items such as lubricants, blade
sharpening;
14
English
EN
