O p e r a t i n g I n f o r m a t i o n
P o w e r N o d e s U s e r G u i d e
| 1 4
Operating Information
Keep Radio Signals Clear
Your Gateway and wireless devices have antennas built-in for radio communication with Internet services
and your energy management system. Just as you might experience reception problems on your mobile
phone inside a building, your Gateway can have trouble communicating with wireless devices if their radio
signals are blocked by obstacles, such as large metal panels or walls containing wire mesh.
Several factors could affect radio signal strength between the Gateway and wireless devices:
•
If the Gateway is too close to a wireless router, the radio signals from the router could interfere
with the signals the Gateway is processing from the wireless devices. However, the wireless
devices themselves do not typically have problems when used close to wireless routers.
•
If the Gateway is very close to the floor, its signal could bounce off the floor and possibly cause
interference with the radio signals.
•
If the Gateway is positioned vertically, such as attached to the wall, the radio signal strength
could be reduced.
•
If the Gateway is behind a metal object, the radio signals could be blocked.
•
If a wireless device is placed a significant distance or through several walls from the Gateway or
other smart device connected through the mesh network, the radio signals could lose strength.
•
If the non-visible construction of a wall contains such things as large metal panels or wire mesh,
the walls could block the radio signal between the Gateway and devices. This may apply to an
entire wall or only specific areas of a wall.
Indoor Use Only
Your PowerNode should be used only in dry, indoor locations. Do not use your PowerNode in high-
humidity locations such as greenhouses, saunas, washrooms or patios. Do not use your PowerNode in
locations where it can get wet, such as near aquariums or running water.
Do Not Disassemble
Your PowerNode has no user-serviceable parts inside. If you experience persistent malfunctions, please
contact Customer Service to arrange for repair at a certified service location. Do not attempt to
disassemble the PowerNode for any reason.
