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© Copyright, GREE Canada, 2021
© Copyright, GREE Canada, 2021
Malfunction analysis
Please check below items before asking for maintenance. If the problem still can’t be
solved, please contact dealer or professional person.
GENERAL PHENOMENON ANALYSIS
Phenomenon
Troubleshooting
Solution
Air conditioner
can’t operate
Power failure?
Wait after power recovery.
Is plug loose?
Reinsert the plug.
Whether the air switch is
tripped off or fuse is burnt?
Ask professional person to
replace air switch or fuse.
Is there’s malfunction for the
circuit?
Ask professional person to
replace circuit.
Whether the unit is restarted up
after stopping immediately?
Wait after voltage is resumed.
The protection device for the
plug of power cord trips off?
Please press reset button on
plug again. If the power trips
off again and heard a sound,
there’s malfunction for the plug
or the unit. Please contact
after-sales maintenance
person.
Poor cooling
(heating)
Is the power too low?
Wait after voltage is resumed.
Whether the air filter is too
dirty?
Clean the air filter.
Whether the set temperature is
proper?
Adjust the temperature.
Whether door and window are
closed?
Close door and window.
Air conditioner
can’t receive
signal from
remote
controller
or remote
controller is not
sensible.
Whether the unit is interfered
seriously (such as static
pressure, unstable voltage)?
Please pull out the plug. Insert
the plug after about 3min, and
then turn on the unit.
Whether remote controller is
within the receiving range?
The receiving range of remote
controller is 8m. Do not exceed
this range.
Whether it’s blocked by
obstacles?
Remove the obstacles.
Is sensitivity of remote
controller low?
Check the batteries of remote
controller. If the power is low,
please replace the batteries.
Whether there’s fluorescence
lamp in the room?
Move the remote controller
close to air conditioner.
Turn off the fluorescence lamp
and try it again.