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User Guide
4.3 Taxes, Fees And Assessments
We are required by law to charge you certain taxes, surcharges and assessments that will be
included on your bill. You are responsible for paying all taxes, surcharges and assessments
associated with your GreatCall products and services. These may change from time to time,
and we may not be able to give you advance notice about how these changes may affect you.
Except as prohibited by law, we may also, at our discretion, require you to pay regulatory and
administrative fees to recover our costs of complying with regulatory mandates and Universal
Service fees or similarly imposed charges. Any customer who is eligible for an exemption
from any tax or fee must provide us with a verifiable, valid and properly executed tax-exempt
certificate. Any tax exemption applies only after the date we receive the certificate from you and
have verified your eligibility for the exemption.
4.4 How We Calculate Your Bill
Your bill is our notice to you of your fees, charges and other important information. It reflects
the fees and charges in effect for your service plan at the time they are incurred. We charge
for usage after calls are made or received and charge access and other fees in advance.
The length of a call will be rounded up to the next full minute. Charges start when you’re
connected to an outgoing or incoming call and end after you hang up your phone, the other
party on your call hangs up, or the call ends through disconnection. We only bill for calls that
connect, including calls answered by machines. Standard usage charges apply to toll-free
calls. There may be additional usage charges for credit card or third party Operator-assisted
calls, which may be required in certain areas. You will incur usage charges at a minimum rate
of $0.35 per minute if you exceed your service plan minutes. Billing for usage and related
charges may sometimes be delayed. Delayed usage charges may be applied in the month
they appear on your bill against minutes included in your service plan for that month, rather
than against the included minutes for the month when you actually made or received the
call. This may result in charges higher than you’d expect in the later month.
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