Troubleshooting
If you have problems with your cleaner, follow the troubleshooting steps below to restore performance.
Note: turn off the power before making any repairs.
Problem
Possible causes
Solution
Unable to clean garbage
The battery is low
Please recharge.
Impeller clogging
Turn off the cleaner and check the
impeller to remove the garbage. If
necessary, contact your dealer for
further instructions. Warning! Be-
fore servicing the equipment, make
sure that the cleaner is turned off.
Impeller damage
Please contact your dealer for
replacement.
The filter is full
Clean up the garbage from the filter
screen.
There is too much garbage in the
filter element
Clean the garbage of filter element.
Garbage flows out of the front
transparency
Anti pour blade damage
Replace the anti reverse flow pie-
ce. Please contact your dealer for
replacement parts.
The garbage is too full
Clean the waste of filter screen and
filter element.
Rubbish is leaking out of the filter
bag
The filter bag is damaged
Replace the filter bag. Please con-
tact your dealer for replacement
parts.
The handle / telescopic link cannot
be assembled correctly
V-clip damaged
Replace the v-clip. Please contact
your dealer for replacement parts.
The cleaner cannot be charged.
Battery damage.
Please contact the dealer to re-
place the battery. Warning! Don't
turn on the cleaner and replace the
battery yourself. This can cause se-
rious or fatal injury, so the warranty
will not be valid.
The charging cable is not fully
connected to the external adapter
and the robot.
Make sure the charger cable is
properly and completely connected
to the external adapter and cleaner.
Please refer to the user manual.
The external adapter is broken.
Contact the dealer for replacement.
Warning! Using the wrong external
adapter will result in damage to
the cleaner / battery and void the
warranty.
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