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4 AFTER SALES
SUPPORT
If your boiler breaks down during the guarantee period, in the first
instance you should contact your installer to identify the cause of
the problem and if necessary your installer will contact us.
If you are unable to contact your installer please telephone the
Grant Service Department for assistance. Authorisation to carry
out guarantee repairs must be obtained from Grant before any
work is carried out.
Costs incurred by unauthorised work will not be covered by Grant.
To contact the Grant customer support team, please call: 00353
5791 20089.
If you need to contact Grant, please have the following
information available:
•
The address at which the installed boiler is located and the
name of the householder.
•
Details of the fault and any checks you may have carried out.
•
Details of the installer and any competent persons who may
have carried out work on the install in the past (if possible)
The completed Boiler Passport, which must have the relevant
section returned on installation to activate the warranty, with the
annual service details recorded as appropriate.
Seciton 3: Caring for your Boiler & Section 4: After Sales Support
3.6
FROST PROTECTION
Your installer may have fitted a frost thermostat. If not and you
are likely to be away for a short time, leave the boiler on with the
boiler thermostat set at a low setting.
If the boiler is not going to be used for longer periods of time, the
boiler and system should be drained.
Contact your service engineer for draining and filling the system.
! NOTE !
We recommend that both antifreeze and corrosion inhibitor
be used in the primary water system.
3.7
FAILURE OF ELECTRICITY
SUPPLY
If the electricity supply fails, the boiler will not operate. It should
relight automatically when the supply is restored.
If a programmer is fitted, it will retain the time settings for up to 24
hours and will not have to be reset to the correct time of day when
the supply is restored.
The programmer display will remain for up to 1 hour in the event
of an electricity supply failure, and will re-appear when the supply
is restored.
3.8
CLEANING YOUR BOILER
Lightly wipe over the case with a damp cloth and a little detergent
and dry completely.
Do not use abrasive pads or cleaners.
Take care not to touch any hot surfaces.
