section 7: Guarantee
page 10
You are now the proud owner of a Mag One magnetic filter from Grant
Engineering (UK) Limited which has been designed to give years of
reliable, trouble free, operation.
Grant Engineering (UK) Limited guarantees the manufacture of the
Mag One including all mechanical components for a period of
two
years from the date of installation
4
, provided that the Mag One has
been installed in full accordance with the installation and servicing
instructions issued.
if a fault or defect occurs within the manufacturer’s guarantee
period
If your Mag One should fail within the guarantee period, you must
contact Grant Engineering (UK) Limited who will arrange for the repair
under the terms of their guarantee, providing that the Mag One has
been correctly installed, commissioned and serviced (if the appliance
has been installed for more than twelve months) by a competent
person and the fault is not due to tampering, misuse, trapped air or the
failure of any external components not supplied by Grant Engineering
(UK) Limited.
In the first instance
Contact your installer or commissioning engineer to ensure that
the fault does not lie with the system components or any incorrect
setting of the system controls that falls outside of the manufacturer’s
guarantee otherwise a service charge could result. Grant Engineering
(UK) Limited will not be liable for any charges arising from this
process.
if a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited Service
Department on +44 (0)1380 736920 who will arrange for a competent
service engineer to rectify the fault.
Remember - before you contact Grant Engineering (UK) Limited:
•
Ensure the Mag One has been installed, commissioned
and serviced by a competent person in accordance with the
installation and servicing instructions.
•
Ensure the problem is not being caused by the heating system
or its controls. Consult the installation and servicing instructions
supplied with the boiler for guidance.
Free of charge repairs
During the
two year
guarantee period no charge for parts will
be made, provided that the Mag One has been installed and
commissioned correctly in accordance with the manufacturer’s
installation and servicing instructions and, for a Mag One over twelve
months old, details of annual service is available
2
.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
•
Service documents
Chargeable repairs
A charge may be made (if necessary following testing of parts) if the
breakdown is due to any fault(s) caused by the plumbing or heating
system, e.g. trapped air, etc. See ‘Extent of manufacturer’s guarantee’
below.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not cover the following:
•
If the Mag One has been installed for over
two years
.
•
If the Mag One has not been installed, commissioned, or
serviced by a competent person in accordance with the
installation and servicing instructions.
•
Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the Mag One contrary
to the manufacturer’s installation and servicing instructions.
•
Damage due to external causes such as bad weather conditions
(flood, storms, lightning, frost, snow, or ice), fire, explosion,
accident or theft.
•
Fault(s) due to incorrectly sized expansion vessel(s), incorrect
vessel charge pressure or inadequate expansion on the system.
•
Fault(s) caused by external electrics and external components
not supplied by Grant Engineering (UK) Limited.
•
Mag One servicing, de-scaling or flushing.
•
Checking and replenishing system pressure.
•
Components not supplied by Grant Engineering (UK) Limited.
•
Heating system components, such as radiators, pipes, fittings,
pumps and valves not supplied by Grant Engineering (UK)
Limited.
•
Instances where the Mag One has been un-installed and re-
installed in another location.
•
Use of spare parts not authorised by Grant Engineering (UK)
Limited.
terms of manufacturer’s guarantee:
•
The Company shall mean Grant Engineering (UK) Limited.
•
The Mag One must be installed by a competent installer and in
full accordance with the relevant Codes of Practice, Regulations
and Legislation in force at the time of installation.
•
The Mag One is guaranteed for
two years
from the date of
installation
3
, providing that after twelve months the annual
service has been completed
2
. Any work undertaken must be
authorised by the Company and carried out by a competent
service engineer.
•
This guarantee does not cover breakdowns caused by incorrect
installation, neglect, misuse, accident or failure to operate the
Mag One in accordance with the manufacturer’s installation and
servicing instructions.
•
The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners taking
up residence. Grant Engineering (UK) Limited must be informed
of the new owner’s details.
•
The Company will endeavour to provide prompt service in
the unlikely event of a problem occurring, but cannot be held
responsible for any consequences of delay however caused.
•
This guarantee applies to Grant Engineering (UK) Limited
Mag One purchased and installed on the UK mainland, Isle of
Wight, Channel Islands and Scottish Isles only
1
. Provision of
in-guarantee cover elsewhere in the UK is subject to agreement
with the Company.
•
All claims under this guarantee must be made to the Company
prior to any work being undertaken. Invoices for call out/repair
work by any third party will not be accepted unless previously
authorised by the Company.
•
Proof of purchase and date of installation, commissioning and
service documents must be provided on request.
•
If a replacement Mag One is supplied under the guarantee (due
to a manufacturing fault) the product guarantee continues from
the installation date of the original Mag One, and
not
from the
installation date of the replacement
3
.
•
The replacement of a Mag One under this guarantee does not
include any consequential costs.
•
The Mag One must not be sited in a location where it may be
subjected to frost.
Foot notes:
1. The UK mainland consists of England, Scotland and Wales only.
Please note that for the purposes of this definition, Northern
Ireland, Isle of Man and Scilly Isles are
not
considered part of
the UK mainland.
2. We recommend that your Mag One is serviced every twelve
months (even when the guarantee has expired) to prolong the
lifespan and ensure it is operating safely and efficiently.
3.
The guarantee period will commence from the date of
installation, unless the installation date is more than six months
from the date of purchase, in which case the guarantee period
will commence six months from the date of purchase.
7 GUaRantEE
