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11
Warranty
11.1 The Grant Cylinder
Warranty
Dear Customer
You are now the proud owner of a
Grant Cylinder from Grant Engineering
(UK) Limited, which has been designed
to give you years of reliable, trouble free
operation.
Grant Engineering (UK) Ltd. guarantees
all electrical and mechanical
components supplied with the cylinder
for a period of two years from the date
of purchase. In addition, the stainless
steel used in the manufacture of the
cylinder is guaranteed for a period of
twenty five years with the manufacturing
process of the cylinder guaranteed for
two years from the date of purchase,
provided that the cylinder is installed in
full accordance with the installation
instructions provided and the system is
serviced after twelve months operation.
(see Terms and Conditions).
Important
Please register your Grant cylinder with
Grant UK within thirty days of the
installation as follows.
Visit www.grantuk.com and follow the
links to the 'Householder zone' where
you can register your cylinder for a
further one year warranty (giving two
years from the date of purchase). This
does not affect your statutory rights.
Breakdown during the
Manufacturer’s Warranty
If your Grant Cylinder should fail during
the first two years, you must contact
Grant Engineering (UK) Limited, who will
arrange for the repair under the terms
of their Warranty, providing that the
system has been correctly installed and
commissioned, serviced (if older than
twelve months) and the fault is not due
to misuse, or the failure of any external
components not supplied by Grant UK
(e.g. pipework, etc.). This extended two
year warranty only applies if the cylinder
is registered with Grant UK within thirty
days of installation.
In the first Instance:
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system or any other
components, or any incorrect setting of
the system controls.
If a Fault is Found:
Ask your installer to contact Grant
Engineering (UK) Limited, Service
Department on 01380 736920 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first two years no charge for
parts or labour will be made providing
that the Cylinder has been installed and
commissioned correctly in accordance
with the manufacturer’s instructions,
servised at twelve month intervals and
the cylinder was registered with Grant
UK within thirty days of installation.
Proof of ‘purchase’ date must be
provided upon request.
Chargeable Repairs:
A charge will be made if the cause of
the breakdown is due to any of the
following:
•
Faults caused by the plumbing or
heating system, external electrics
and external components.
•
The Grant Cylinder has not been
commissioned, or serviced in
accordance with the installation
and servicing manual.
•
The system has been installed for
over two years.
Remember before you contact
Grant:
Please register your Grant cylinder
within thirty days of the installation.
Terms of Manufacturer’s Guarantee
1. The Grant Cylinder guarantee starts
from the date of purchase.
2. All electrical and mechanical
components supplied with the
Grant Cylinder are guaranteed for a
period of two years. The stainless
steel used in the manufacture of the
cylinder is guaranteed for a period
of twenty five years with the
manufacturing process of the
cylinder guaranteed for two years.
3. The cylinder is registered within 30
days of installation. Failure to do so
does not affect your statutory
rights.
4. The Grant Cylinder must be installed
by a competent/licensed installer
and in accordance with the Codes of
Practice and Regulations in force at
the time of the installation.
5. The Grant Cylinder and its
components must not have been
modified or tampered with.
6. The installation must be serviced
every twelve months as per the
installation instructions. (Receipts
should be kept as proof).
7. The Grant Cylinder must be
connected to a mains water supply
(installations utilising a private water
supply are not covered by this
guarantee).
8. Breakdown/failure due to lime-scale
will not be covered by this
guarantee.
9. The Grant Cylinder must not be
sited in a location where it may be
subjected to frost.
10. All claims under this guarantee
must be made to Grant Engineering
(UK) Ltd prior to any work being
undertaken. Proof of purchase and
date of installation must be
provided on request. Invoices for
call out/repair work by any third
party will not be accepted unless
previously authorised by Grant
Engineering (UK) Ltd.
11. This guarantee is transferable
providing the installation is serviced
prior to the dwelling’s new owners
taking up residence. Grant
Engineering (UK) Ltd must be
informed of the new owner’s details.
12. Grant Engineering (UK) Ltd will
endeavour to provide prompt service
in the unlikely event of a problem
occurring, but cannot be held
responsible for any consequence of
delay however caused.
13. This guarantee applies to Grant
Cylinders installed on the UK
mainland, Isle of Man and Channel
Islands only. Provision of in-warranty
cover elsewhere in the UK is
subject to agreement with Grant
Engineering (UK) Ltd.
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