46
16.1 the Vortex Oil Boiler
Guarantee
You are now the proud owner of a Grant
Vortex condensing boiler from Grant
Engineering (UK) Limited which has been
designed to give years of reliable, trouble
free operation.
Grant Engineering (UK) Limited guarantees
the manufacture of the boiler including all
electrical and mechanical components
for a period of
twelve months from the
date of installation
4
, provided that the
boiler has been installed in full accordance
with the installation and servicing
instructions issued.
This will be extended to a total period of
two years
if the boiler is registered with
Grant Engineering (UK) Limited
within
thirty days of installation
and it is
serviced at twelve month intervals
3
. See
main Terms and Conditions below.
registering the product with Grant
Engineering (UK) Limited
Please register your Grant Vortex
condensing boiler with Grant Engineering
UK Limited
within thirty days of
installation
. To do so visit www.grantuk.
com, where you can register your boiler
for a further
twelve months
guarantee
(giving
two years
from the date of
installation
4
). This does not affect your
statutory rights
1
.
if a fault or defect occurs within the
manufacturer’s guarantee period
If your boiler should fail within the
guarantee period, you must contact Grant
Engineering (UK) Limited who will arrange
for the repair under the terms of the
guarantee, providing that the boiler has
been correctly installed, commissioned
and serviced (if the appliance has been
installed for more than twelve months)
by a competent person and the fault is
not due to tampering, running out of oil,
oil contamination, debris, system water
contamination, misuse, trapped air or
the failure of any external components
not supplied by Grant Engineering (UK)
Limited, e.g. fire valve, motorised valve,
etc.
this two year guarantee only applies
if the boiler is registered with Grant
Engineering (UK) Limited within thirty
days of installation
4
and is serviced
after twelve months
3
.
in the first instance
Contact your installer or commissioning
engineer to ensure that the fault does not
lie with the system components or any
incorrect setting of the system controls
that falls outside of the manufacturer’s
guarantee otherwise a service charge
could result. Grant Engineering (UK)
Limited will not be liable for any charges
arising from this process.
if a fault covered by the
manufacturer’s guarantee is found
Ask your installer to contact Grant
Engineering (UK) Limited Service
Department on +44 (0)1380 736920
who will arrange for a competent service
engineer to rectify the fault.
remember - before you contact Grant
Engineering (UK) Limited:
•
Ensure the boiler has been installed,
commissioned and serviced by a
competent person in accordance
with the installation and servicing
instructions.
•
Ensure there is oil to supply the
burner.
•
Ensure the problem is not being
caused by the heating system
or its controls. Consult the boiler
handbook for guidance.
Free of charge repairs
During the two year guarantee period
no charge for parts or labour will be
made provided that the boiler has been
installed and commissioned correctly
in accordance with the manufacturer’s
installation and servicing instructions, it
was registered with Grant Engineering
(UK) Limited within thirty days of
installation
4
and, for boilers over twelve
months old, details of annual service is
available
3
.
The following documents must be made
available to Grant Engineering (UK) Limited
on request:
•
Proof of purchase
•
CD10 Installation Completion Form
(or equivalent document)
•
CD11 Commissioning Report Form
(or equivalent document)
•
Service documents (CD11 or
equivalent document)
Chargeable repairs
A charge may be made (if necessary
following testing of parts) if the
breakdown is due to any fault(s) caused
by the plumbing or heating system,
e.g. contamination of parts due to
system contamination, sludge, scale,
debris or trapped air. Refer to ‘Extent of
manufacturer’s guarantee’.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does NOT
cover the following:
•
If the boiler has been installed for
over
two years
.
•
If the boiler has not been installed,
commissioned, or serviced by a
competent person in accordance
with the installation and servicing
instructions.
•
Instances where the serial number
has been removed or made illegible.
•
Fault(s) due to accidental damage,
tampering, unauthorised adjustment,
neglect, misuse or operating the
boiler contrary to the manufacturer’s
installation and servicing instructions.
•
Damage due to external causes such
as bad weather conditions (flood,
storms, lightning, frost, snow, or ice),
fire, explosion, accident or theft.
•
Fault(s) due to incorrectly sized
expansion vessel(s), incorrect vessel
charge pressure or inadequate
expansion on the system.
•
Fault(s) caused by external electrics
and external components not
supplied by Grant Engineering (UK)
Limited.
•
Problems caused by lack of oil or
faults with the oil storage and supply
system.
•
Fault(s) due to contamination of the
oil storage and supply system, e.g.
water or debris.
•
Bleeding or removing oil storage tank
contamination or blockages from oil
lines.
•
Problems due to the flue system
being incorrectly fitted or not installed
to meet installation requirements.
•
Boiler servicing, de-scaling or
flushing.
•
Cleaning out condensate traps/
discharge pipes or thawing out
frozen condensate pipework.
•
Checking and replenishing system
pressure.
•
Oil supply pipelines, electrical cables
and plugs, external controls not
supplied by Grant Engineering (UK)
Limited.
•
Heating system components, such
as radiators, pipes, fittings, pumps
and valves not supplied by Grant
Engineering (UK) Limited.
•
Instances where the oil boiler has
been un-installed and re-installed in
another location.
•
Use of spare parts not authorised by
Grant Engineering (UK) Limited.
•
Consumable items including, but
not limited to, oil nozzles, oil hoses,
gaskets and seals.
16
Guarantee
