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UCM6xxx Series - Service Guide

P a g e

Call Forwarding

Description

Call forwarding is a feature that allows an endpoint to redirect calls to another phone
number or extension, minimizing the chances of a call going unanswered.

Getting Started

The Call Forwarding feature is available by default on the UCM. To use it:

Navigate to Extension/Trunk->Edit Extension and navigate to the Features
tab.

Configure the Call Forward Unconditional, Call Forward No Answer, and Call
Forward Busy fields with the desired settings.

(Optional). Enable the call forwarding feature codes by navigating to

Call

Features

→

Feature Codes

and clicking on the

DND/Call Forward

tab. This allows users

to enable and disable specific call forwarding settings by entering a code.

Using Call Forward Unconditional

Call Forward Unconditional redirects all calls immediately to the configured
destination.

Assuming the following:

•

A, B, and C are SIP extensions registered to the UCM.

•

A has Call Forward Unconditional set up to redirect calls to B.

The service can be used as such:

C calls A.

A does not ring, and the call s redirected to B.

B rings and picks up the call.

Call between B and C is established.

Using Call Forward No Answer

Call Forward No Answer redirects calls upon ring timeout to the configured

destination.

Assuming the following:

•

A, B, and C are SIP extensions registered to the UCM.

Содержание UCM6 series

Страница 1: ...Grandstream Networks Inc UCM6XXX Series Service Guide ...

Страница 2: ...3 CALL HOLDING 5 CALL FORWARDING 7 CALL TRANSFER 10 VOICEMAIL 14 CALL WAITING 19 CALL PARKING 21 DO NOT DISTURB 23 CALL PICKUP 25 CONFERENCE CALL 28 RING SIMULTANEOUSLY 32 RING GROUP 34 FOLLOW ME 37 CONCURRENT REGISTRATION 40 SHARED CALL APPEARANCE 42 WAKEUP SERVICE 45 ...

Страница 3: ...UCM6xxx Series Service Guide P a g e 3 CHAPTER 1 Caller ID ...

Страница 4: ...D disabled Global Outbound CID Using the Service Assuming the following A is an extension registered to UCM 1 B is an extension registered to UCM 2 A has CID number 1000 and CID name John Bob UCM 1 is peered with UCM 2 UCM 1 s peered trunk has CID number 123 and CID name GS UCM 2 s peered trunk has Keep Original CID enabled The service can be used as such 1 A calls B 2 B s endpoint rings and displ...

Страница 5: ...UCM6xxx Series Service Guide P a g e 5 CHAPTER 2 Call Holding ...

Страница 6: ...e service can be used as such 1 B calls A 2 A starts ringing and picks up the call 3 Call between A and B is established 4 A presses the hold button 5 B is now on hold Music on Hold may or may not play depending on the system s configuration No audio from either party can be heard 6 A presses the hold button again to retrieve the call 7 A and B can hear each other again Miscellaneous If no Music o...

Страница 7: ...UCM6xxx Series Service Guide P a g e 7 CHAPTER 3 Call Forwarding ...

Страница 8: ... to Call Features Feature Codes and clicking on the DND Call Forward tab This allows users to enable and disable specific call forwarding settings by entering a code Using Call Forward Unconditional Call Forward Unconditional redirects all calls immediately to the configured destination Assuming the following A B and C are SIP extensions registered to the UCM A has Call Forward Unconditional set u...

Страница 9: ...configured destination if the called line is busy Assuming the following A and B are SIP extensions registered to the UCM C and D are out office POTS phones A has Call Forward Busy set up to redirect calls to B The service can be used as such 1 C calls A 2 A starts ringing and picks up the call 3 Call between A and C is established 4 D calls A and the call is redirected to B The call between A and...

Страница 10: ...UCM6xxx Series Service Guide P a g e 10 CHAPTER 4 Call Transfer ...

Страница 11: ... feature code is 1 b Attended Transfer After dialing the number to transfer to the transferring party places the current call on hold and rings the new recipient Generally the transferring party confirms that the recipient is available before completing the attended transfer The default feature code is 2 c Seamless Transfer After dialing the number to transfer to the existing call will continue un...

Страница 12: ...lowing A B and C are SIP extensions registered to the UCM The attended transfer feature code is set to Allow Both 2 is the configured feature code to initiate an attended transfer The service can be used as such 1 A dials B 2 B rings and answers the call 3 A and B can hear and talk to each other 4 A dials 2 5 B hears music on hold 6 A dials C 7 C rings and answers the call 8 A and C can hear and t...

Страница 13: ...d 44 is the configured feature code to initiate a seamless transfer The service can be used as such 1 A dials B 2 B rings and answers the call 3 A and B can hear and talk to each other 4 A dials 441200 5 C rings 6 The call between A and B is still ongoing 7 C answers the call 8 A is disconnected from the call 9 B and C can hear and talk to each other Miscellaneous ...

Страница 14: ...UCM6xxx Series Service Guide P a g e 14 CHAPTER 5 Voicemail ...

Страница 15: ...at Voicemail Access Code and My Voicemail options are enabled and have values configured 98 and 97 by default respectively 6 Voicemail count can be viewed from the Extensions page and is formatted as Urgent Total Read 7 Optional If a user wants to be able to access the voicemail management system via an external device navigate to Call Features Voicemail Voicemail and enable Voicemail Remote Acces...

Страница 16: ...oicemail feature code is 97 A has 1 unread voicemail The service can be used as such 1 A dials 97 2 A hears the UCM voicemail management prompt asking for the voicemail password 3 A enters his voicemail password 4 A hears all the voicemail management options 5 A presses 1 to listen to new messages 6 A presses 7 to delete the message 7 A hangs up the call 8 Extensions page will show A s voicemail c...

Страница 17: ...ng Voicemail Remote Access is enabled in the Call Features Voicemail Voicemail page A is a SIP extension registered to the UCM A does not have any call forwarding to voicemail configured A has a ring timeout of 3 A has 1 unread voicemail C is an external POTS line UCM has an analog trunk configured to make and receive PSTN calls An IVR extension is configured to allow the direct dialing of extensi...

Страница 18: ... prompt asking for A s voicemail password 10 C enters A s voicemail password 11 C hears all the voicemail management options 12 C presses 1 to listen to A s new messages 13 C presses 7 to delete A s message 14 C hangs up the call 15 Extensions page will show A s voicemail count as 0 0 0 Miscellaneous The Enable Remote Voicemail option supports only Informatec s remote voicemail system ...

Страница 19: ...UCM6xxx Series Service Guide P a g e 19 CHAPTER 6 Call Waiting ...

Страница 20: ... UCM To use it 1 Navigate to Extension Trunk Edit Extension and navigate to the Features tab 2 Check the Call Waiting option Using the Service Assuming the following A B and C are extensions registered to the UCM The service can be used as such 1 B calls A 2 A starts ringing and picks up the call 3 Call between A and B is established 4 C calls A 5 A hears a notification tone 6 C will continue to h...

Страница 21: ...UCM6xxx Series Service Guide P a g e 21 CHAPTER 7 Call Parking ...

Страница 22: ... disabled The default feature code is 72 2 Create a Parking Lot and configure it with the desired settings Use parklot as extension may need to be checked for the service to work properly Using the Service Assuming the following A and B are extensions registered to the UCM C is an out of office POTS phone 700 is the created parking lot with 701 710 as the available extension range to park in The s...

Страница 23: ...UCM6xxx Series Service Guide P a g e 23 CHAPTER 8 Do Not Disturb ...

Страница 24: ...e to activate and disable it is 77 and 78 respectively 2 Optional Configure a time condition for when DND is active in the Extension Trunk Extensions Features page Using the Service Assuming the following A and B are SIP extensions registered to the UCM 77 is the feature code to enable DND 78 is the feature code to disable DND All extensions do not have DND currently active The service can be used...

Страница 25: ...UCM6xxx Series Service Guide P a g e 25 CHAPTER 9 Call Pickup ...

Страница 26: ...onal Navigate to Call Features Pickup Groups page and make sure there is an available pickup group If there are none create a new one and add members to it Pickup a Call for an Extension Assuming the following A and B are SIP extensions registered to the UCM C is an out of office POTS extension Call Pickup on Ringing feature code is The service can be used as such 1 C dials A 2 A rings 3 B dials a...

Страница 27: ...s no longer part of the call Pickup Groups Assuming the following A and B are SIP extensions registered to the UCM C is an out of office POTS extension A and B are members of the same pickup group Pickup Extension feature code is 8 The service can be used as such 1 C dials A 2 B dials 8 to pick up the call 3 B and C can now hear and talk to each other Miscellaneous ...

Страница 28: ...UCM6xxx Series Service Guide P a g e 28 CHAPTER 10 Conference Call ...

Страница 29: ... enter the access password once prompted 3 Admins and users if configured can dial the following codes during the call to invite other members merge conferences and drop connections to other conference rooms a 0 Invites specified users to join the conference via voice prompt upon answering i Pressing 1 will cause the user to accept the invite and join the conference ii Pressing 2 will cause the us...

Страница 30: ...00 is a conference room extension Enable User Invite is enabled in the conference room settings The service can be used as such 1 A dials 6300 and enters his configured admin password 2 B dials 6300 and enter the conference room 3 A and B can hear and talk to each other 4 A dials 0 to invite C 5 C answers the call and hears the voice prompt 6 C presses 1 to join the conference 7 A B and C can hear...

Страница 31: ...in password B dials 6300 and enters the conference room A and B can hear and talk to each other C dials 6400 and enters his configured admin password D dials 6400 and enters the conference room C and D can hear and talk to each other A dials 2 to establish a bridge to conference room 6400 A B C and D can hear and talk to each other C dials 3 to disconnect the bridge A and B can no longer hear and ...

Страница 32: ...UCM6xxx Series Service Guide P a g e 32 CHAPTER 11 Ring Simultaneously ...

Страница 33: ...multaneously Note The UCM s local extensions cannot be configured as an external number Using the Service Assuming the following A and B are extensions registered to UCM 1 C is an extension registered to UCM 2 UCM 1 and UCM 2 are peered to each other A has C as its configured Ring Simultaneously number The service can be used as such 1 B calls A 2 A and C start ringing 3 C picks up 4 A stops ringi...

Страница 34: ...UCM6xxx Series Service Guide P a g e 34 CHAPTER 12 Ring Group ...

Страница 35: ...Voicemail and Ring Group Extensions and configure the Password and Email Address fields Receiving Calls on a Ring Group Assuming the following A B and C are SIP extensions registered to the UCM A and B are part of Ring Group 6000 Ring Group 6000 has Ring Simultaneously configured as the ring strategy The service can be used as such 1 C calls 6000 2 A and B start ringing 3 B answers the call 4 A st...

Страница 36: ...nging 5 B rejects the call 6 C hears the UCM s voicemail system prompting to leave a voicemail 7 C leaves a voicemail and terminates the call 8 UCM s Ring Group overview page shows 0 1 0 in 6000 s Message column 9 A and B receive email notifications indicating C s voicemail to Ring Group 6000 10 A dials 98 to access the UCM s voicemail system 11 A dials 6000 when prompted for the voicemail box 12 ...

Страница 37: ...UCM6xxx Series Service Guide P a g e 37 CHAPTER 13 Follow Me ...

Страница 38: ...ming the following A B and C are SIP extensions registered to the UCM D is an external POTS line A configured C and D as its Follow Me numbers with C being the first number on the Follow Me list Follow Me is configured to dial Follow Me numbers one by one in order with 30 second timeouts each The service can be used as such 1 B calls A 2 A rings until timeout 3 B hears a message indicating that th...

Страница 39: ...llow Me is not limited to dialing a single number upon triggering Users can configure a new Follow Me number to ring simultaneously with the previously added number on the list This allows users to create sets of Follow Me numbers to minimalize dropped calls ...

Страница 40: ...UCM6xxx Series Service Guide P a g e 40 CHAPTER 14 Concurrent Registration ...

Страница 41: ... To use it 1 Navigate to Extension Trunk Extensions Edit Extension Basic Settings and enter in the desired concurrent registrations value Using the Service Assuming the following A B and C are SIP extensions registered to the UCM A1 is a SIP endpoint registered to A The service can be used as such 1 B calls A 2 Both A and A1 ring 3 A answers the call 4 A1 stops ringing 5 A and B can hear and talk ...

Страница 42: ...UCM6xxx Series Service Guide P a g e 42 CHAPTER 15 Shared Call Appearance ...

Страница 43: ...ion Basic Settings and tick the Enable SCA checkbox 2 Navigate to Call Features SCA SCA Number Group and add a private number to the desired extension This private number will be used to register devices to be associated with the main extension To register to a private number the endpoint must have the following fields configured as such a SIP User ID private number b Auth ID main extension s Auth...

Страница 44: ...and A1 ring 3 A picks up the call 4 A1 stops ringing 5 A holds the call 6 A1 can see on the configured MPK VPK that A has held a call 7 A1 presses the MPK VPK to pick up the call 8 A s call is terminated 9 B and A1 can hear and talk to each other Miscellaneous To avoid conflicts Follow Me cannot be enabled alongside SCA and only one concurrent registration is allowed for the extension when using S...

Страница 45: ...UCM6xxx Series Service Guide P a g e 45 HAPTER 16 Wakeup Service ...

Страница 46: ...ault Wakeup Service feature code is 36 2 Navigate to Maintenance User Management and confirm permissions for custom privileges The default privilege levels Super Administrator Administrator and Consumer already have Wakeup Service permissions Using the Service Assuming the following A is a SIP extension registered to the UCM 36 is the configured Wakeup Service feature code The service can be used ...

Страница 47: ...es Service Guide P a g e 47 Miscellaneous To configure a wakeup call to repeat on specific weekdays and to use a custom voice message upon picking up the wakeup call users must use the admin portal and user portal ...

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