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There is water on the inside
back wall of my cabinet
This is a perfectly normal occurrence
and needed to maintain the correct
humidity in the wine fridge. Just keep
your bottles away from the wall so
you do not block the water fl ow, an
essential part of the cellaring climate.
My bottles are wet
If they are in contact with the back wall of the
cabinet, they will have some condensation
on them so please make sure you keep a
fi nger’s distance between the bottom of the
bottle and the wall when you load. If not,
please keep in mind that it is normal that
condensation appears on the bottles after
you open the door, and that high humidity is
essential in cellaring your wine properly.
There is a +/- 2 deg temperature
swing on the digital readout
Yes, this in normal. It is the variance in
the air temperature that triggers the
thermostat and the compressor. The small
temperature fl uctuations occur in the air
around the bottles, not in the wine itself.
There is condensation on the outer surface
of the glass door of my wine cabinet
This indicates excessive humidity
in the environment.
What happens if there is a power outage?
The units are very well insulated and can
maintain the temperature for hours before
there is any change in the temperature itself.
We don’t advise opening the doors during
the outage. Once the power is restored,
electronically-controlled cabinets can revert
to factory settings, so reset as necessary.
SHIPPING & DELIVERY
What happens if my home/
property is damaged?
While this scenario is extremely rare, it can
occur. If anything at your home/property is
damaged by the carrier, contact Customer
Support immediately! We will make the
initial arraignments with the carrier to
get compensation to you in a quick and
timely fashion. As always, notate the BOL
of what was damaged before you sign!
Note: Grand Cru cannot give direct
compensation for damages that occur
to your home/property before and/or
after the fact. These actions have to be
negotiated through you and the carrier,
but as our customer we will give you all
the necessary information and assistance
needed to make sure you have a timely
and satisfactory resolution to the matter.
I signed for my wine cellar as delivered for
in satisfactory condition, but I discovered
damage later on. What do I do?
If this occurs, please contact Customer
Support immediately! There is a window of
48 hours where you would still be entitled
to a replacement and/or compensation.
After the window lapses, we cannot provide
a replacement or compensation as the
wine cellar is offi cially signed off “AS IS”
I am receiving or I have received delivery
and certain services are not being rendered
or were not rendered. What do I do?
Contact Customer Support so we can look
into the matter directly with the carrier.
We may be able to have the services
rendered and/or provide compensation for
the inconvenience. Note: Make sure you are
informed of what services that are and are
not included in your delivery. Refer to this
information packet or you can discuss this
at the time of purchase with your Home Icon
Customer Representative before delivery.
GRCU4731-User Guide GC100 GC166.indd 23
GRCU4731-User Guide GC100 GC166.indd 23
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20/9/22 5:14 pm
