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Troubleshooting
The Humidifier Will Not Turn On
• Is the humidifier turned on?
• Is the humidifier plugged into a powered outlet?
The following section provides the solutions to many common problems and
questions. If your humidifier is not working correctly, review these solutions first;
it may save you a phone call. If your problem is still not solved after reviewing
this guide, call our toll-free customer service number, listed on the back cover of
this manual.
The Tank Leaks
• Is the cord or another object trapped under the tank? Make sure that the tank
is properly seated on the base and that the power cord is routed correctly. If the
tank will not seat properly, see “Fan Enclosure or Tank Does Not Fit on Base.”
The Tank Is Full But the Tray Does Not Fill
• Is the filler cap gasket in place? If not, press it into the groove around the tank
fill opening. If the gasket seal is missing or damaged, call the customer
service number on the back cover to order a replacement gasket. Do not use
the humidifier without the gasket in place.
• Is the filler cap locked tightly? Make sure that the
“LOCKED” arrows line up with the ridges on the fill
neck.
• Is something trapped under the edge of the rubber seal
in the center of the filler cap? Check for debris under
the edge of the seal, or for damage to the seal. If the
seal is damaged, a replacement seal can be ordered by
calling the customer service number on the back cover.
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