Troubleshooting
Troubleshooting
Troubleshooting
Problem
Problem
Problem
Cause
Cause
Cause
Solution
Solution
Solution
Power is not on.
Turn power supply on.
Informer is completely dark.
Loose or disconnected power
cable.
Tighten or connect cable.
Informer has power but does not
function.
Hardware failure.
Replace Informer.
Flow Rate reads 0 when fluid is
flowing.
Loose or disconnected flow meter
cable.
Check the digital input/output
cable going to/from the meter.
Faulty flow meter sensor or meter.
Replace sensor or meter.
Inaccurate flow reading
Meter needs calibration.
Calibrate meter.
See
Excessive static discharge.
Replace Informer.
Display readout faulty.
Ambient temperature too high.
Lower ambient temperature.
Incorrect data addresses.
Check address configuration.
Incorrect communication
parameters.
Check communication
parameters.
Communication failure
Incorrect cabling.
Check cabling and wiring. See
.
Clogs in fluid line or in meter.
Clean fluid line and/or meter. See
meter manual.
Fluid is not flowing.
Gears worn or damaged.
Service meter. See meter manual.
Diagnostic
Diagnostic
Diagnostic Information
Information
Information
The LEDs on the bottom of the Informer give important information about system function.
LED
LED
LED Signals
Signals
Signals
Signal
Signal
Signal
Description
Description
Description
Green On
Informer is powered up.
Yellow
Internal communication in progress.
Red solid
Informer failure. See Troubleshooting.
Red flashing
Software is updating.
Red flashing slowly
Token error; remove token and upload software
token again.
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3A2040H