In some area's, the digital terrestrial signal may be weak. It is vitally important that the aerial and cable used
is the latest high gain type to ensure trouble free reception. If you are in any doubt of the reception area for
Free View reception call 08701 111270.
TROUBLESHOOTING
Problem
Standby light not lit
No signal found
No picture or sound
Scrambled channel
message
No response to remote
control
Forgotten channel lock
code
Forgotten menu lock
code
The remote control will
not operate your STB
After moving the
to another room you
find you are no longer able
to receive digital reception
Digital
Box
Possible cause
What to do
Mains lead unplugged
Mains fuse blown
Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Scart/AV is not selected on your TV
Channel is scrambled
Receiver off
Handset not aimed correctly
Front panel obstructed
Hand set batteries exhausted
(1) The batteries in your remote
control need replacing
(2) There is an obstruction
blocking the signal path
between the remote control
and the box.
The aerial feed from the new aerial
connection may be faulty box.
Check mains lead
Check fuse
Check aerial lead
Check aerial
Check with dealer
Press the AV button on your TV remote.
Select alternative channel
Plug in and turn on mains plug
Aim handset at front panel
Check for obstructions
Replace handset batteries
Re-install channels to cancel
channel lock
Contact help line
(1) Replace the batteries
(2) Check that there is nothing in
the way of the path between
the remote control and the
receiver
Try a direct feed from the antenna a
different aerial connection.
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