Customer Service Support: 1800 224 278 |
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A consumer must not attempt to use a product if any part is faulty or defective, as it may be dangerous.
Any damage that the user causes as a result of using faulty or defective products will lead to voiding of
the warranty.
4.3.1 Making a Warranty Claim
To fulfil a warranty claim, a consumer must submit an online Warranty Claim at the website. For
the avoidance of any doubt, warranty only is valid within Australia.
Submitting the online Warranty Claim form requires the consumer to provide:
•
Details of their purchase
– including a copy of receipt,
•
Batch number,
•
Clear photographic evidence of the manufacturing fault or defect (at least three from different
angles).
It is the consumers sole responsibility to provide the information. If the consumer does not provide
all details that the form requires, their Warranty Claim will not be assessed, and consumer will not
be notified of such non-assessment.
Goliath may take up to 30 days to process Warranty Claims upon a completed submission. It may
take a further 15 days for replacement parts to reach the consumer.
4.3.2 Successful Warranty Claims
If Goliath accepts a consumer’s Warranty Claim, Goliath will replace the faulty or defective parts,
not offer refunds.
For Warranty Claims lodged within 30 days of the delivery date Goliath will replace the damaged
parts free of charge. Goliath will also cover any costs associated with shipping the replacement
parts.
4.3.3 Refunds
In all instances of successful warranty claims, Goliath offers replacements parts only. Refunds
(credit note for the purchase amount) will only be facilitated by authorised Goliath Outdoor retailers
and stockists.
5 Australian Consumer Law
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail
to be of acceptable quality and the failure does not amount to a major failure.
For more information on your rights as a consumer, please visit
state or territory fair trading department.
6 Missing Parts
If a consumer believes that a Goliath product does not include all necessary parts, they must contact us
immediately on 1800 224 278 or
A consumer must not attempt to use a product if any part is incomplete, as it may be dangerous. Any
damage that the user causes as a result of using incomplete or improper installed products will lead to
immediate voiding of the warranty.
7 Media
Goliath attempts to provide the most accurate and updated information in the content of its website,
catalogues and other promotional material. For queries, please contact us on 1800 224 278 or
