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Bordeaux by Relax The Back
Limited Warranty Protection Plan
ONE-YEAR TERM
1. This Protection Plan is an agreement between Relax The Back (RTB) and Golden Technologies whereby
GOLDEN TECHNOLOGIES (GT) will furnish to the first retail purchaser of the Bordeaux by Relax The Back,
should it prove defective by reason of improper workmanship and components excluding fabric.
a. In Home Service. For the Coverage Term or Period as provided by the Protection Plan, GT will provide In
Home Service. A GT representative will be allocated to your home to service your Bordeaux by Relax The
Back. In the event the product cannot be serviced to the RTB franchisee’s satisfaction, a replacement
of equal or greater value will be provided by GT with no additional charges.
b. The first option is always to repair the recline chair in the home; the last option is to approve a
replacement.
c. Parts. For the Coverage Term or Period as provided by the Protection Plan, GT will repair or replace,
at the provider's and/or GT’s option, your Bordeaux by Relax The Back without charge for the replacement
parts.
d. Labor For the Coverage Term or Period as provided by the Protection Plan, GT will provide labor for the
warranty repair or replacement of your Bordeaux by Relax The Back free of charge.
e. Freight. For the Coverage Term or Period as provided by the Protection Plan, If for any reason that your
Bordeaux by Relax The Back needs to be replaced, all freight costs associated with the replacement will
be the responsibility of GT.
f. Notice. This Protection Plan is administered by Golden Technologies, Inc. To obtain warranty service,
Golden Technologies must be notified of any defects within the applicable Term or Period of Coverage.
Golden Technologies will not be responsible for any repairs made without prior authorization
from Golden Technologies.
g. The Effective date for the term of Limited Warranty Protection Plan commences on the date of the
first retail purchase and is non-transferable.
h. The Coverage Period for the term of Limited Warranty Protection Plan commences on the date of
the first retail purchase and expires Twelve (12) months from the date of the first retail purchase.
i. The manufacturer’s Consumer Limited Lifetime Warranty and Limited Warranty Protection Plan
commence at time of purchase to the original retail consumer.
Exclusions:
This Limited Warranty Protection Plan does not cover any parts altered or repaired by any unauthorized
representatives; parts subject to misuse, abuse or improper service by the consumer; damage or
malfunction resulting from improper operation, maintenance or storage; damage or malfunction
resulting from acts of nature or acts of criminal mischief; damage or malfunction resulting from
exceeding specified weight limits; items used for commercial or institutional use; unnecessary
service calls solely for the purpose of educating the consumer about the use of the product.
ANY EXPRESS COVERAGE NOT PROVIDED HEREIN, ANY REMEDY WHICH, BUT FOR THIS PROVISION, MIGHT
ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED
MERCHANTABILITY AND OR FITNESS FOR ANY PARTICULAR PURPOSE IS EXPRESSLY EXCLUDED.
Some states do not allow the exclusion or limitation of incidental, special or consequential damages, so
the above limitations or exclusion may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from
state to state. BEFORE REQUESTING SERVICE: Please review the manufacturer’s operating instruction
booklet (if provided) to insure proper installation and correct customer control adjustments. Contact your
provider to request service.
TO OBTAIN SERVICE: Contact your provider where the Bordeaux by Relax The Back was purchased.
Proof of purchase dates are required when requesting Limited Warranty service. You may be asked to
present your sales receipt or other document, which establishes proof and date of purchase.
