16 oz. Econo-16
Models #2024, 2024ST
9
Troubleshooting
Issue
Possible Cause
Solution
Power to the Unit
A. Power to the Unit
A. Make sure the unit’s power cord is plugged
in.
Kettle Does Not Heat
A. Power to the Kettle
A. Make sure kettle lead-in cord is plugged in
and twisted to lock into the kettle receptacle.
B. Kettle Heat Switch
B. Have a qualified service person check the
voltage to and from the Kettle Heat Switch; if
switch is defective, replace it.
C. Heating Element
C. Heating element in the kettle may be burned
out. Check with a qualified service person for
inspection/repair.
Long Popping Cycles
(Longer than 4 minutes for
Salt Popcorn)
A. Low Voltage
A. If the machine is operated on low voltage,
this could cause the kettle not to reach the
proper operating temperature. Check with a
qualified electrician.
B. Inadequate Supply Lines
B. Inadequately sized electrical supply lines or
use of extension cord, in addition to being a
fire hazard, would also prevent the kettle
from reaching the proper operating
temperature. Check with a qualified
electrician.
C. Inferior Corn
C. Inferior quality corn would result in longer
popping cycles. Use only top quality hybrid
popcorn from reputable suppliers. Even
then, if you let your corn pick up moisture or
dry out, your popping cycles will be slow.
Kettle Agitator Shaft not
Rotating
A. Kettle Motor Switch
A. If the kettle agitator shaft is not rotating,
DO NOT
pop corn. Make sure the Kettle
Motor Switch is ON. If the switch is ON, and
the shaft is not rotating, the switch or motor
may be faulty, contact qualified service
personnel for inspection/repair.
B. Kettle Agitator Shaft/Stir
Blade not rotating.
(Unit
must be OFF,
unplugged and cool
prior to checking or
adjusting the agitator
assembly.)
B. If the kettle agitator shaft is not rotating,
DO NOT
pop corn.
•
Kettles with a FIXED Stir Rod
– check
the clearance between the shaft with
welded stir blade and the kettle bottom; it
should be a minimum of 1/32” (thickness of
a dime).
To make shaft adjustments, reference the
Agitator Set Collar Adjustment section.