PopMaxx with
Lighted Sign
Model No. 2552-00-001
Page 11
gmpopcorn.com
Troubleshooting
Issue
Possible Cause
Solution
No Power to the Unit
A.
No Power to the Unit
A.
Make sure the unit’s power cord is plugged in.
Kettle Does Not Heat
A.
Power to the Kettle
A.
Make sure kettle lead-in cord is plugged in and
twisted to lock into the kettle receptacle.
B.
Kettle Heat Switch
B.
Have a qualified service person check the
voltage to and from the Kettle Heat Switch; if
switch is defective, replace it.
C.
PowerOff Control
C.
Units with the PowerOff Control feature, kettle
heat will automatically shut OFF after 15
minutes of idle time (no popcorn popped).
The small green neon light in the Kettle Heat
Switch will blink OFF-ON to indicate the kettle
has been automatically turned OFF.
To restart kettle heating, cycle the Heat Switch
OFF-ON. Reference the Controls and Their
Functions section of this manual.
D.
Heating Element
D.
Heating element in the kettle may be burned
out. Check with a qualified service person for
inspection/repair.
Long Popping Cycles
(Longer than 4 minutes for
Salt Popcorn)
A.
Low Voltage
A.
If the machine is operated on low voltage, this
could cause the kettle not to reach the proper
operating temperature. Check with a qualified
electrician.
B.
Inadequate Supply Lines
B.
Inadequately sized electrical supply lines or
use of extension cord, in addition to being a
fire hazard, would also prevent the kettle from
reaching the proper operating temperature.
Check with a qualified electrician.
C.
Inferior Corn
C.
Inferior quality corn would result in longer
popping cycles. Use only top quality hybrid
popcorn from reputable suppliers. Even then,
if you let your corn pick up moisture or dry
out, your popping cycles will be slow.
A.
Kettle Motor Switch
A.
If the kettle agitator shaft is not rotating,
DO NOT
pop corn. Make sure the Kettle Motor
Switch is ON. If the switch is ON, and the shaft
is not rotating, the switch or motor may be
faulty, contact qualified service personnel for
inspection/repair.
B.
Kettle Agitator Shaft/Stir
Blade not rotating.
(Unit
must be OFF, unplugged
and cool prior to
checking or adjusting
the agitator assembly.)
B.
If the kettle agitator shaft is not rotating,
DO NOT
pop corn.
Kettles with a FLOATING
Stir Rod
– lift the agitator weight and
check
the clearance between the shaft and the kettle
bottom; it should be a minimum of 1/32”
(thickness of a dime). To make shaft
adjustments, reference the Agitator Set Collar
Adjustment section.
