-Check the SSID name (Router name) and enter the correct password for the router.
STEP 3:
-
After entering the correct credentials for the router please click on “NEXT”
- Router credentials will be transferred to camera by using Sonic method (By sound
wave).
Please Note: It is recommended that Phone sound should be ON and within 30 cm
distance from the camera)
-
Follow all prompts on the app screen as well as voice prompts given by the camera. After
successful connection with the server, camera will give a prompt “Welcome to use cloud
camera”
STEP 4
-
Now customize name to your camera
-
Select time zone for your camera
-
Camera screen is now displayed on application home screen. This indicates your camera
is ready to give live feed of your loved ones.
G.
What is the reason I am seeing a ‘Failed to add device’ message prompt?
Please troubleshoot across any of the following areas to solve this problem.
I.
Manual add failure:
1.
Check Phone Sound:
If the phone sound is not turned on after you have entered the Wi-Fi password, the
device is unable to detect the sound wave and the binding of the device will fail.
2.
Check UDID & password
:
Check if you have entered the correct UDID & the password. If not, the binding of the
device will fail.
II.
Sonic configuration failure:
1.
Check Wi-Fi Password:
If the password is entered incorrectly, the binding of the device will fail.
2.
If the phone sound is not turned on after you have entered the Wi-Fi password, the
device is unable to detect the sound wave and the binding of the device will fail.
3.
Once the local Wi-Fi password is entered correctly, the phone emits a sound wave.
You will then receive a prompt that the
“connection has been successfully heard”
.
Click on the same if you hear the same prompt from the camera. The device and the
cloud will sync for the next 90 seconds. If the binding fails, repeat the above procedure.
III.
AP Configuration failure:
Scan the QR code of the device using the app hotspot configuration network.
Open Wi Fi settings. If the Wi-Fi list does not display the device hotspot name, the
binding of the device will fail.
H.
How do I solve a login issue OR how to unbind the device?
Enter the correct mobile number or e-mail associated with your device.
Remember to use the original phone number or mail to log into the app.
