Eve NX FAQs
A.
I cannot connect to the original device after changing the router password/replacing
the router.
Once you have changed the router password or replaced the router, proceed as follows.
Open the WISE App > Device Settings > Device Wi-Fi Configuration.
Follow the instructions as per the prompts mentioned
B.
Is the camera compatible with a 5GHz router?
Our camera is compatible with a 2.4 GHz router only.
C.
What should I do in case the dual band router fails to connect to the camera?
In such cases, create a guest network in the
2.4Ghz section and then connect your
camera to your dual band router by using the same guest network. While configuring the
password, make sure no special characters or spaces are used. Lastly, the security level of
the password should set to WPA instead of WPA2.
D.
What should I do if do not receive OTP while signup/ Creating an account?
Ensure your mobile is has good internet connectivity and then click on resend OTP.
E.
What should I do in case of password mismatch?
On the login page, just below Enter password option you will get a forgot password
option. Click on “forgot password” and follow the prompt given by the app to set your
new password.
F.
How to add a new device?
For wireless connections:
STEP 1:
-Turn the device ON
-Please ensure the Wi-Fi is switched on and in range
-The existing Wi-Fi should be connected to your phone
-Check all voice prompts/acknowledgment given by the camera.
STEP 2:
-Open the EVE NX app and login using correct Credentials
-On the top right corner, you will find “Add camera” or “+” – click on the same.
-Select “Mobile Phone Scan QR Code” option to add camera (Recommended method)
-Scan the QR code of the device while maintaining a distance of about 30 CMS
-Follow the instructions as per the prompts.
-After scanning the app shows a prompt that “camera is reseted successfully”. Please
click on “Successful reset”
