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2. Guide plates, air channels and fire-bricks.
3. Door hinges and handles.
4. Fans and thermostats.
Wood-burning Inserts and closed fireboxes have a 5 year warranty excluding all
the parts
(as described above)
that are in direct contact with high temperatures
,
where it is 1 year.
Only the parts/s that are deemed to have failed will be covered by the warranty.
Parts not covered by warranty
:
1. GLASS
– ceramic glass can withstand temperatures of up to 750°C. The
glass can only break because of a mechanical shock while using or handling
the appliance.
2. Glass seals and ceramic rope seals are considered wear and tear items.
The following will invalidate any warranty
:
1. Damage caused by burning fuels other than those for which the unit is
intended.
2. Any defect or deterioration caused by a fall, shock, negligence or lack of
supervision and maintenance.
3. Deterioration of parts caused by abnormal conditions (backdraft, dampness,
temperature shock).
4. Abnormal usage of the unit (using a unit with the door open, running it on
maximum for extended periods).
5. Any modifications or transformations made to the unit and non-compliance
with installation norms.
