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34

3-7 Error Alerts

(For ZX400i Series)

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators and

hear some beep signals. Please refer to below table for the error alerts

.

LCD TOUCH PANEL

OPERATOR PANEL

FEED BUTTON

POWER BUTTON

OPERATION

TOUCH PANEL

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36
37
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Содержание LZX400i

Страница 1: ...USER MANUAL ZX400 ZX400i Rev A 2016 11 920 016411 00 Version Issue Date P N ...

Страница 2: ... and Self Test Page 32 3 7 Error Alerts 34 3 8 USB Host 38 4 NetSetting for Ethernet 40 4 1 Installing the NetSetting software 40 4 2 The Interface of NetSetting 42 5 Accessories 49 5 1 Preparation Steps 49 5 2 Installing the Cutter 50 5 2 1 Installing the Guillotine Cutter 50 5 2 2 Installing the Rotary Cutter 53 5 3 Installing The Label Dispenser 56 6 Maintenance and Adjustment 59 6 1 Installing...

Страница 3: ...t the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference tha...

Страница 4: ...quipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions On...

Страница 5: ...the following items are included with your printer Package content and Logo style may vary per region Barcode Printer ZX420i ZX420 Label Stock USB Cable Quick Guide Ribbon Power Adapter CD Power Cord Empty Ribbon Core Including GoLabel software and user s manual ...

Страница 6: ...ont View Rear View EXTERNAL LABEL INSERT AUTO CALIBRATION BUTTON POWER JACK TOP COVER VIEWING WINDOW FRONT COVER LCD PANEL POWER BUTTON FEED BUTTON OPERATOR PANEL BT Wi Fi PORT OPTIONAL RS232 PORT USB PORT USB HOST OPTIONAL PARALLEL PORT OPTIONAL ...

Страница 7: ...3 ZX420 Front View Rear View EXTERNAL LABEL INSERT AUTO CALIBRATION BUTTON POWER JACK TOP COVER VIEWING WINDOW FRONT COVER POWER BUTTON FEED BUTTON BT Wi Fi PORT OPTIONAL USB PORT PARALLEL PORT OPTIONAL ...

Страница 8: ...nter Cover ADJUSTABLE SENSOR PAPER GUIDE PLATEN ROLLER RELEASE LEVER FOR PRINT HEAD RELEASE LEVER FOR PRINT HEAD LABEL ROLL GUIDE PAPER GUIDE RIBBON REWIND HUB RIBBON SUPPLY HUB PRINT MECHANISM HANDLE OF PAPER GUIDE ...

Страница 9: ...Thermal transfer printing TTP Requires a ribbon for transferring a printed image to a medium Direct thermal printing DTP Does not require a ribbon only thermal paper Please check which printing method you are using and alter the settings accordingly in the printer driver printer menu and or software ...

Страница 10: ...6 Now fold the label roll guide up Place the label roll on the label supply hub pushing it right up to the printer housing Do not apply too much pressure to avoid damaging the label stock ...

Страница 11: ...Load the label roll into the printer as shown in the illustration Pass it through the printer as indicated by the red arrows Pass the label stock through the adjustable Sensor and up to the tear off plate ...

Страница 12: ...8 2 Return the print head release lever to its original position 1 The labels pass between the wall of the printer housing and the adjustable paper guide Then close the printer cover ...

Страница 13: ...Removing the Ribbon Loading Ribbon Place the printer on a flat surface and open the printer cover Place a new ribbon on the ribbon supply hub The illustration as below shows you how to install the ribbon Ink side out ...

Страница 14: ...10 Pass the ribbon under the print head and back up on the other side Attach it to the empty ribbon core ...

Страница 15: ... the power cord to the AC adapter and connect the adapter to the printer Connect the USB parallel cable to the printer and host computer The type of cable may vary according to the products which you purchase Switch on the printer The LED indicator should now lights up BARCODE PRINTER Ports may vary per model ...

Страница 16: ...ALLATION Step 02 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Then click NEXT Step 03 The next screen you will see is Install the GoLabel Software and Windows driver Click NEXT to continue NOTE If the Super Wizard program did not run automatically you can either turn on the Auto run setting for your CD DVD driver or double click ...

Страница 17: ... you will see Installation completed Click NEXT to continue Step 05 You can also print a test label If don t print a test label the screen display as step 6 NOTE If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on the Welcome Screen to access the files ...

Страница 18: ...14 Step 06 Once the installation is complete you can start to make and print labels with GoLabel or through the printer driver ...

Страница 19: ...1 Click OTHER CHOICES to next screen and select PRINTER DRIVERS Step 02 Click INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER to next screen and click NEXT Step 03 Select I accept the terms in the license agreement and click Next then click Finish to step 4 ...

Страница 20: ...d click Next Step 05 With a USB connection search models such as the right diagram printer device Specify your printer model and click Next Step 06 Enter the printer name you can use default then click Next to display as right diagram Click Finish button to start installation Step 07 Driver installation completed ...

Страница 21: ... and Self Test PAUSE PRINTING_FEED Button Pressing the FEED button while the printer is in standby mode will set the printer to pause mode In this mode the printer can receive commands but it will only process them when it is reset to standby mode Pressing the FEED button again will reset the printer to standby mode Pressing the FEED button during printing will interrupt printing When the FEED but...

Страница 22: ...ED Button Pressing the FEED button while the printer is in standby mode will set the printer to pause mode In this mode the printer can receive commands but it will only process them when it is reset to standby mode Pressing the FEED button again will reset the printer to standby mode Pressing the FEED button during printing will interrupt printing When the FEED button is pressed again the printer...

Страница 23: ...pears Power on If the printer is on ready to print status the LCD screen should display the message Ready on the screen Please keep pressing button and wait for the timer to be filled then the LCD interface will enter into the MAIN PAGE for SETTING MODE You can make various setting functions in SETTING MODE Enter Main page ...

Страница 24: ...s Select a designated function and press FEED button you will enter the SETTING PAGES for the function or or Select Enter Select Enter On SETTING PAGES press or button to select the setting items Select a designated function and press FEED button you will enter the SETTING VALUE PAGES for the function ...

Страница 25: ...tting values NOTE The blue arrow indicates the value you are selected The red tick indicates that the selected value is applied now Select or Apply Press FEED button will apply the setting value you just selected and the red tick will appear to mark the value ...

Страница 26: ...corner displays the capture of upper level screen and also guides you back to upper level with left or up arrow NAVIGATION ICON On SETTING VALUE PAGES press Back to the Setting On SETTING PAGES press button will go back to the MAIN PAGE screen Back to the Main page ...

Страница 27: ...23 On MAIN PAGE select the EXIT icon and press the FEED button to exit from SETTING MODE and the printer goes back to READY status EXIT from Setting Mode Back to the Ready status or ...

Страница 28: ...nd select the functions Select a designated function and press FEED button you will enter the SETTING PAGES for the function Enter LAN Setting On LAN Setting PAGE press or button to select the setting items Select a designated function Select DHCP and press FEED button you will be able to setup DHCP function ...

Страница 29: ...lt of DHCP is Disable Press button to change the setting values Select to enable DHCP Press FEED button twice to save the setting Press FEED once to exit Press FEED again to save and return to previous SETTING PAGE ...

Страница 30: ...the cursor and select the functions Seclect a designated function and press FEED button you will enter the SETTING PAGE for the Select Device Enter LCD Password The default of LCD Setting is Disable Press or button to change the setting values Select button to Enable Password function ...

Страница 31: ...27 Select button again to setup the password Press FEED button once to exit Press FEED button twice to save the setting Press FEED button again to save and return to previous SETTING PAGE ...

Страница 32: ... for your ease of printing Setting items for printing label ex Rotation Printing position offset Option modules and connection port settings Self Diagnose functions for printer ex TPH testing self test page printing Self Diagnose functions for printer ex TPH testing self test page printing Printer Label Device Analysis Exit ...

Страница 33: ...o upper level To upper level Lock Unlock Scroll the value ERROR DESCRIPTION ERROR ICON Appears on the NAVIGATION ICON of SettingPages It guides you back to upper level bypressing LEFT key Appears on the NAVIGATION ICON of SettingValue Pages It guides you back to upper level by pressing UP key On Setting Value pages press RIGTH key to lock the value for preventing unexpected change For locked value...

Страница 34: ...30 ...

Страница 35: ...31 ...

Страница 36: ...e printer will now measure the label stock and store the label height Step 04 Once the printer has successfully measured the label stock it will print a self test label The contents of a self test printout are listed below The data below is for reference only actual result may vary according to each situation Model Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol...

Страница 37: ...rinter start up or change label or ribbon to another type such as change using gap label to continuous or black mark labels NOTE Press C button is equivalent to the auto sensing command S SENSOR that will cancel on printing job and make the Label Calibration immediately Press the button 1or 2seconds Press the button 1or 2seconds CALIBRATION BUTTON ...

Страница 38: ...problem that prevents normal functioning of the printer you will see an error message on LED indicators and hear some beep signals Please refer to below table for the error alerts LCD TOUCH PANEL OPERATOR PANEL FEED BUTTON POWER BUTTON OPERATION TOUCH PANEL ...

Страница 39: ...35 ...

Страница 40: ...er Indictor Status Indictor Print head is open 4x2 beeps The print mechanism is not closed Please make sure that the print mechanism is closed correctly Print head is overheat The print head is too hot Once the print head has cooled down the printer switches to standby mode check ribbon 3x2 beeps No ribbon is loaded Please make sure that the printer is set to thermal direct mode The ribbon is fini...

Страница 41: ...detect the paper Please make sure that the gap sensor is positioned correctly If that does not fix the problem run the auto detection function again The labels are finished Replace the label roll Paper jam Check the path of paper feeding ...

Страница 42: ...ect the USB Stick plugged in printer to PC via USB Device or Ethernet port and run GoLabel software to download Graphic Font Label Format DBF and Command files to the printer Detail download procedures please refer to GoLabel On line Help Usage of Firmware Update Remove USB memory stick from printer and plug in it to a PC s USB port delete Firmware bin file from LABELDIR FW of USB memory stick if ...

Страница 43: ... USB scanner to the printer LCD touch panel will display Enter Standalone tap the Y to entering the dialog of Keyboard Mode operation Scanner is using in Keyboard Mode to scanning the Serial Number Variable and Print Quantity while the printer prompts a message on LCD touch panel and wait for data input The USB Host port on GoDEX printer is without HUB function The USB Memory Stick supports with F...

Страница 44: ...vailable on product CD or can be downloaded from official website To install the NetSetting please follow below steps Step 01 Insert the product CD in the CD DVD drive and click OTHER CHOICES buttom Step 02 Select ETHERNET Step 03 Click Install Ethernet NetSetting Software installation screen as right diagram click Next Step 04 Specify the Installation Folder then click Next to installing ...

Страница 45: ...41 Step 05 Once the installation is completed you will see the NetSetting icon on your desktop as right diagram ...

Страница 46: ... icon to start the program you will see the start page as left diagram Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment as right diagram Step 02 There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration ...

Страница 47: ...ress Set button to apply the settings and ReGet button to refresh the setting values NOTE To fully benefit from the NetSetting software you should be familiar with basic networking principles Please contact your network administrator for related network setting information When enabling DHCP if you find the IP Address as IP 169 254 229 88 Net mask 255 255 0 0 Gateway invariable last value the IP A...

Страница 48: ...pened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Страница 49: ...ification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Страница 50: ...Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Страница 51: ...t printercommands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Страница 52: ...u need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely In addition to the firmware update you can press Recover To Factory Settings button to restore the printer configurations back to factory default ...

Страница 53: ...tions as follows 1 Turn off the printer Remember to switch off the printer before installing any module 2 Open the printer cover NOTE Remember to switch off the printer before installing the cutter Do not use to cut adhesive labels Glue residue will be left on the cutter blade and impair its functioning ...

Страница 54: ...ble from the connector before installing guillotine cutter module Labels with adhesive glue are not applicable or otherwise could result to malfunction Applicable label size is at maximum width of 118mm and minimum length of 30mm Usage with labels outside this range will be excluded from warranty terms Stop position Ex command should set to 26 27 through GoLabel before using the guillotine cutter ...

Страница 55: ... hub onto the circled area 4 Direct the cutter s cable through the platen bracket of the printer 5 Engage the catchs of the cutter module firmly into the printer 2 Remove the cover panel by pushing to right hand side ...

Страница 56: ...e screws and plug the cutter s cable into the printer in the direction of the arrow NOTE Printer power should be off when plugging the connector to avoid malfunction 7 Put the cable into the hub 8 Close printer cover ...

Страница 57: ...rom the connector before installing rotary cutter module Labels with adhesive glue are not applicable or otherwise could result to malfunction Applicable label size is at maximum width of 118mm and minimum length of 30mm Usage with labels outside this range will be excluded from warranty terms Stop position Ex command should set to 29 30 before using the rotary cutter CONNECTION CABLE OF ROTARY CU...

Страница 58: ... hub onto the circled area 4 Direct the cutter s cable through the platen bracket of the printer 5 Engage the catchs of the cutter module firmly into the printer 2 Remove the cover panel by pushing to right hand side ...

Страница 59: ...NOTE Printer power should be off when plugging the connector to avoid malfunction 6 Plug the cutter s cable into the printer in the direction of the arrow 7 Put the cable into the hub 8 Close printer cover ...

Страница 60: ...lling the label dispenser module NOTE A label liner thickness of 0 006 mm 10 and a weight of 65 g m2 6 are recommended The label dispenser will take labels up to a max width of 110 mm and labels should be at least 25 mm high When using the label dispenser set the stop position to 9 mm CONNECT CABLE OF LABEL DISPENSER PAPER SENSOR SCREWS 1 Remove the screw as circle indicated ...

Страница 61: ...anel by pushing to right hand side 3 Stick the hub onto the circled area 4 Direct the label dispenser s cable through the platen bracket of the printer 5 Engage the catchs of the label dispenser module firmly into the printer ...

Страница 62: ...g the label dispenser s cable into the printer in the direction of the arrow NOTE Printer power should be off when plugging the connector to avoid malfunction 7 Put the cable into the hub 8 Close printer cover ...

Страница 63: ...r to switch off the printer before removing the print head module 1 Open the printer cover 2 Using a screwdriver or a coin loosen the screw to take out the TPH module 3 Turn the print head counterclockwise to a top right position 4 Turn the print head counterclockwise to a top right position ...

Страница 64: ... the screw 3 Turn the print head counterclockwise to a top right position If no improvement is visible turn the screws A clockwise or counterclockwise as far as possible and be sure to align with the indicator board and indicator line Repeat the adjustment process until printing quality has improved ...

Страница 65: ...ibbon supply hub To set the tension press in the knob and turn it clockwise or counterclockwise as required Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing which results from the use of different ribbon materials For details about the wrinkling creasing of ribbons see Section 6 6 If you are using a very narrow ribbon the printer may not move ...

Страница 66: ...er lifespan of the print head Here is how you clean the print head 1 Switch off the printer 2 Open the printer cover 3 Remove the ribbon 4 Release the print head by turning the print head release lever 5 To remove any label residue or other dirt from the print head see Red arrow please use a soft lint free cloth dipped in alcohol to wipe NOTE The print head should be cleaned once a week Please mak...

Страница 67: ...print head pressure must be readjusted using the TPH spring boxes Move the TPH spring boxes as shown in the illustration to change the print head pressure The wider the label you are using the further apart the TPH spring boxes must be moved away from each other If there is no quality improvement you need to change the pressure on the TPH spring boxes Turning the screw left increases the pressure ...

Страница 68: ...lt looks like the example in b you need to turn ribbon shield screw counterclockwise NOTE If you adjust the screw by more than two full turns the paper feed may no longer function correctly In that case unscrew the ribbon shield screws to align the reset mark and restart the adjustment process To keep track of the change in print quality you should adjust the screws by half a turn at a time Print ...

Страница 69: ...ould be at least 30 mm long to ensure correct functioning of the cutter Switch off the printer before removingthe CUTTER Remove or install cutter refer to accessories in Section 5 Unscrew the screw at the bottom of cutter Remove the cutter cover Clean and remove jammed paper Reinstall CUTTER back onto printer ...

Страница 70: ...66 6 8 Troubleshooting NOTE If any problems occur that are not described here please contact your dealer ...

Страница 71: ...C E UPC A and UPC E with EAN 2 or 5 digit extension UCC 128 UCC EAN 128 K Mart 2 D Bar Codes Aztec code Code 49 Codablock F Datamatrix code MaxiCode Micro PDF417 Micro QR code PDF417 QR code TLC 39 Code Pages Codepage 437 737 850 851 852 855 857 860 861 862 863 865 866 869 Windows 1250 1251 1252 1253 1254 1255 1257 Unicode UTF8 UTF16BE UTF16LE Graphics Resident graphic file types are BMP and PCX o...

Страница 72: ...68 APPENDIX INTERFACE ...

Страница 73: ...Step 7 Step 6 Step 8 Step 2 Step 3 1 2 ZX400 i BPZ400 i Series 無線網路安裝說明 ZX400 i BPZ400 i Series Wi Fi Module Installation Step 1 1 Step 4 Step 5 2 1 2 1 2 2 Wi Fi BT Wi Fi 1 ...

Страница 74: ...Step 7 Step 6 Step 8 Step 2 Step 3 1 2 ZX400 i BPZ400 i Series 藍牙模組安裝說明 ZX400 i BPZ400 i Series BlueTooth Module Installation Step 1 1 2 Step 4 Step 5 1 2 1 1 2 2 BT BT Wi Fi ...

Страница 75: ...Step 7 Step 6 Step 8 Step 2 Step 3 ZX400 i BPZ400 i Series 並列傳輸模組安裝說明 ZX400 i BPZ400 i Series Parallel module Installation Step 1 Step 4 Step 5 2 1 1 2 2 1 1 2 2 1 ...

Страница 76: ...genehmigt sind Falls nicht empfohlene Zubehö rteile verwendet oder an diesem Produkt Ä nderungen vorgenommen werden die nicht von GoDEX International Co Ltd genehmigt sind kann dadurch die behö rdliche Konformitä t des Produkts verletzt werden und der Benutzer die Berechtigung zur Verwendung des Gerä ts verlieren Vorsicht Nur das beigefügte original GoDEX Netzteil verwenden Enthält keine Teile die...

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