GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - crc - 5/11/17
Customer Information
449
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 449
Offices . . . . . . . . . . . . . . . . . . . . . . 451
Telephone (TTY) Users . . . . . 452
Online Owner Center . . . . . . . . . 452
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 453
Program . . . . . . . . . . . . . . . . . . . . 453
Appointments . . . . . . . . . . . . . . . 455
Program . . . . . . . . . . . . . . . . . . . . 455
Collision Damage Repair . . . . . 456
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 458
Statement . . . . . . . . . . . . . . . . . . . 459
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 459
the Canadian
Government . . . . . . . . . . . . . . . . . 460
General Motors . . . . . . . . . . . . . 460
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 460
Event Data Recorders . . . . . . . . 461
OnStar . . . . . . . . . . . . . . . . . . . . . . . 461
Infotainment System . . . . . . . . . . 462
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be