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Troubleshooting
ISSUE
CAUSE
SOLUTION
Rollers are not heating up
Power supply
Check power source
Function control has not been
turned on
Check to see if roller grill is
properly plugged in and turned on
Internal wiring fault
Call for service
Element fault
Call for service
Indicator light is not on, but the
roller grill
IS
heating up
The indicator bulb has burned out Call for service. Replace indicator
light
The roller grill has not been
turned on
Turn on and adjust the settings
Cooking surface is heating up
slowly
Warm up
Allow 5 minutes for roller grill to
warm up
Lower element off
Refer to operating instructions
Faulty elements
Call for service
Rollers are not rotating
The roller grill has not been
turned on
Turn roller grill on
Adjust the function setting
Motor fault
Call for service
Gears and chain fault
Call for service
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.