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Troubleshooting
ISSUE
CAUSE
SOLUTION
Pasta cooker not working
Power supply
Check power source
Power switch has not been turned
on
Check that the pasta cooker is
correctly plugged in and turned
on
Plug/cord damaged
Call for service
Internal wiring fault
Call for service
Food debris stuck on or between
heating element
Power off boiler, let the pasta
cooker cool and then clean on or
around elements removing food
debris
Thermostat dial has not been set Set the thermostat dial to the
desired temperature setting
Thermal cut off has activated
Power off pasta cooker, let
unit cool. Clean on and around
elements, removing food debris.
Unscrew small, black cap on the
back of the control head exposing
the reset button. Press button to
reset. Re-cap the reset button
and start the unit normally
Call for service if problem
continues or if the pasta cooker
will not reset
Water is not heating up and
indicator light is ON
Thermostat or heating element
has failed
Call for service
Indicator light is Off but pasta
cooker is operating normally
Faulty indicator light
Call for service
If problem persists and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.
