24.
PELLET STOVE FAILURES AND POSSIBLE SOLUTIONS
No pellets by first use
No or not enough pellets
in auger
M6 – fill auger a number
of times
Stand-By/EcoStop/Pause Stove is working well
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Display switched off
No electricity
Stroomkabel defect of niet goed
in het stopcontact gestoken
Moederbord defect
Display defect
Check plug and electricity
Push plug into socket/
Contact costumer services
Contact costumer services
Contact costumer services
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No pellets
Auger is blocked
Different quality pellets
Minimal output is too low
Electricity cut
AL 6 -- No pellets
AL 6 -- No flame
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Check tank content
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Remove plug from socket,
empty tank, check auger for
any foreign object, check
auger engine
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Use correct sort of pellets
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Change to a higher output
with POT1-POT5
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Turn stove off and on/
check plug
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AL 5 -- No fire
Use safety thermostat
Flue gas sensor failure
Auger is blocked
Auger engine failure
Motherboard failure
Flue gas fan failure
Fire grate dirty
Temperature too low
Damp pellets
Spiral filament defect
Reset thermostat manually
at the back of the stove
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Clean fire grate
Repeat ignition, check fire
grate, if necessary raise
capacity using POT 5
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Use other pellets/
Check storage place
AL 1 -- Power cut
Power cut during use
When the power cut is longer
than 20 sec. the stove
switches off. Check the
electricity and start up again.
Pull out plug from socket,
empty tank, check auger for
strange objects/
control auger engine
No electricity
Check plug and electricity
Check tank content
No pellets
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
25.
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Air fan
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Contact costumer services
Clean Flue gas fan
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AL 4 -- Fan defect
Stove is burning but flame
is weak
Flue gas fan defect of dirty
Motherboard defect
Chimney draught is weak
Not enough combustion air
Schoorsteen controleren
Check combustion air pipe and
clean it
Stove is blocked up
Clean fire grate and ash tray
Flue gas fan is defect or dirty
Flue gas fan is clean but slow
Eco / Module
Stove is working well
Change by raising POT capacity
Or change temperature
Fire grate cleaning
Clean fire grate
Correct use of stove
AL- 8 Stove failing to burn Chimney draught is weak
Stove pipe blocked
Unfavourable weather
conditions
Check chimney
Clean pipe
During a storm or strong wind
the only thing that helps is a
chimney cap and wait for better
weather.
AL – 7 Safety thermostat
Stove temperature is too high
Power cut
Air fan defect
Thermostat defect
Let the stove cool down.
Lower the level of the thermostat
at the back of the stove and start
up again.
AL – 2 Air sensor
Flue gas sensor defect
Flue gas sensor defect
POT 5 output too high
AL – 3 Flue gas sensor
T.elect (C°)
Motherboard is warmer
than 70⁰
Let stove cool down and start up
again. When this often occurs
contact customer services.
Accessories: Remote
control does not respond
Display switched off
Switch on display and check
batteries.
Contact costumer services
Let the stove cool down.
Lower the level of the thermostat
at the back of the stove and start
up again. If necessary lessen the
heat level.
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
Contact costumer services
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Motherboard defect
Motherboard defect
